Customer Ratings & Reviews

The 5 year extended warranty is a better offer. Originally we had the 3 year but since it got close we feel the 5 year will give us more time in case anything happens

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

The agents were very professional - took care to deliver and set up new refrigerator and removed the old. Great Customer Service!!

They did really great job on fixing, they were so much helpful replacing old to new

I haven't used them yet for my refrigerator but for other purchases I have & they're great knows what they're doing

We always get the protection plan it really does save you in the long run if something goes wrong with your unit

haven't had to use the service yet but it's nice knowing if something goes wrong with our appliance they'll come and fix it.

I had a S____ Refrigerator years ago with the BB extended warranty. The team came out so often BB bought it back and I purchased a LG refrigerator from BB again with an extended warranty with the buy back.

I will always purchase a service protection plan for my new appliances! It is well worth the money and keeps me from worrying after that first year has gone by. I priced out service plans and Best Buy offers the same amount of time, same service for less money. Again it is well worth the money!

The installer team of two were amazing. They were very careful of our home, wall corners, doors etc. They were knowledgeable of the hook up and operation of our refridgerator,

I would always recommend geek squad protection they replaced my refrigerator with no problems brought it to me set it up in my kitchen very much worth the money

I think is good to have warranty just incase the refrigerator will fail & its gives you peace of mind that you are protected

It was a good delivery and no damage to the product we purchased as well as the great job for the installation. The service team who delivered and installed our brand new refrigerator did an excellent job.

I picked up at store and installed it myself. Did not use Geek Squad.

I'm not a fan of paying for additional insurance but if the price is right and the appliance is on sale, it's a win. The only draw back it is a 3 year plan for refrigerators

Always always always purchase the geek squad extended warranty. The way products are made these days this is the best way to go. And it hardly cost anything per year. Well worth the investment!

Comforting to know this will take care of any ussues

This Fridge is great for our 8 member family . Everything has a place without looking so cluttered . It’s spacious and easy to clean .

Geek Squad protection is the way to go. They have helped with other appliances in the past and did a great job!

I have not used this yet but I wish I had since the dispenser on the refrigerator is not functioning properly since delivery