Customer Ratings & Reviews

I love the geek squad protection. The will take as long as necessary to get everything just right and explain ahead of time what they are goung to do so no surprises

When I bought a 3-year plan, I wasn't sure that it was worth the price. After facing a series of computer and cell phone-related problems, the Geek Squad has proved worth the money.

I purchase an occasional extended service plan. I'm glad I did on the last freezer, it went out and we lost almost everything. The only problem was we had over $300. in food and was paid only $200.

Love geek squad. That’s the main reason I buy from Best Buy. Easy. You don’t have to register it since they do it at purchase.

Haven't had to use it yet, but I've used it in the past on other products and the protection has been good to me.

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

always a good idea to get the extended warrenty for appliance

Geek Squad protection always stands by their product

Love the refrigerator and the customer service experience. The fridge was used and not open box. Still love it !

Geek squad did Great job quickly getting everything taken care of…very personable and explained the process so that there was no questions.

Geek squad protection plan is by far the best Best purchase I’ve made for all my appliances.

I always buy the extended warranty on refrigerators. The last refrigerator had to be repaired several times. It is worth the money to pay upfront for the expected repairs.

I purchased this in case I need it. The plan will cover any issues that I am worried about in the future. I normally dont buy warranties but this one is perfect

Peace of mind is priceless and when an appliance fails you want trusted experts to make repairs with no worries about the quality of their training and their ability to make the repairs in the proper way with the correct factory parts. I wish they were available for car repairs.

so far so good, thankfully I Have not had to partake in this yet

It is an extended warranty. It is great if you need it but a waste of money if nothing goes wrong. The gamble is your to decide

I’m so confused. I bought an Insignia refrigerator in Oct 2020. The freezer fan is starting to get super noisy. I’m so disappointed. I have the Geek Squad plan but when I called they said I have to come into the store to set up an exchange. They transferred me over to Insignia. Insignia said I need a GSS number? I was on hold for over 30 min. I just want my fridge fixed. I love it otherwise. So frustrated.

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

Made the ease of adding the warranty to our fridge after purchase a smooth and seamless process.