Customer Ratings & Reviews

Since the refrigerator was an expensive item and we rely on it daily, we purchased this added protection just in case we had any problems. It gives us peace of mind.

Best buy warranties are the best value, and protection of all the major retailers. I have warranties on everything.

The technicians were helpful and set everything up

The 5 year standard Geek Squad Protection is worth the extra money. I would definitely recommend their services!

We have not had to use it and feel the Geek Squad will provide excellent service if needed.

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

GET A WARRANTY! It’s worth EVERY penny! Something WILL go wrong with these new technology appliances.

Haven’t needed to use it. Hopefully we won’t have any problems in the future with the appliance.

I purchased geek squad for protecting my new purchase

Haven’t used yet, but the confidence in knowing any issues will be resolved makes it worth it.

If I ever need it ,it is worth paying for it which was not a bad price for 3 years

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

Geek Squad is a service that benefits all customers for the protection and services of purchased products.

We like that we could get extend coverage for the appliance and it will give piece of mind !

Haven't needed to use it at the moment, and I hope I dont need too..hopefully I don't need too

This plan that I purchase is a reasonable price and they come once a year to check it ,besides if you need to make an appointment for a repair

This is a nice refrigerator. Only thing that concerns me is the change Water Filter is much to often. Other than that, we are pleased with this unit.

I always trust Geek Squad to provide the best service.

Haven't had to utilize the protection plan yet, but happy the service was offered. Great price and piece of mind for five years. In-home delivery and installation were a breeze.

It’s good to have extra warranty specially in big electronics.