Customer Ratings & Reviews

Very nice and spacious five stars you got room for all your goodies

The workers were on time and did a great job. We were satisfied. We love the service where they haul away your old one.

I just purchased my refrigerator and haven't needed to use the warranty yet, but I know it is very handy when appliances get old and break down, fixing becomes very expensive to pay for parts and labor. I think it is a good choice to have it.

Always purchase a protection plan with a big appliance purchase. Appliances are not made to last how they used to back in the day.

Pressed into this purchase. Do not want. This is not a good deal

Would ever buy anything without a extra warranty great investment for piece of mind

We purchased a $3000 Geek Squad Protection Plan for a refrigerator. When our $3000 refrigerator failed after less than a year of use, BestBuy tried to decline service in lieu of recommending the manufacturer's warranty. I indicated I would file a small claims case, and they found an appointment for me. BestBuy was unable to fix the fridge on the first visit, indicating they would be back in a week to finish the work. However, a few hours before the appointment, the service technician called to indicate that all the parts had not arrived. He didn't know when they would arrive. (Incidentally, they shipped them to me without notifying me.) I called support and was told the parts were estimated to arrive in a month. While I had taken time off work to meet the tech, BestBuy knew the appointment would not be honored without notifying me. BestBuy also expected a family of five to go without a working fridge for 6 weeks. I asked for a replacement fridge. They declined. The Geek Squad protection was a waste of money and time.

Awesome service to provide the customer at a very good value.

Prompt, easy to talk to and help get things fixed . Thank you!

Wouldn't be with out this. Have had it for 7 years and happy with the knowledge and professional support of the employees

Get yourself protected! Clean and easy service and no worries to get back to normal.

We purchased this warranty in case something happens with the freezer and we were to lose the food that is stored in there. Great value for what it covers!

Geek squad service is a mist qoth them. Always comes through and always going above and beyond to make sure you are taken care of. Completely satisifed.

1 month since delivery of fridge. No problems so far. Bought Protection for peace of mind.

My fridge was installed as ordered. The units were plugged in, plastic and packing materials removed.

I ordered a 5cu freezer. The delivery men were very polite and professional. They put it where I wanted it and set itxup.

Paid for the service, but technician had to refer to out side agents to install water line. They did a good job can’t complain

Be careful, the BB Protection Plans run concurrently with the manufacturer's. So when I purchased a 3 year plan, I assumed it would extend the manufacturer's plan of year by 3 more, so four year total. That is what I was also told by two different sales people. But no, it runs concurrently, so I actually payed for 3 additional years but am only getting 2, since by the terms of the agreement BB will submit warranty claims first to the manufacturer.

It is worth every penny you spend on it. Things just do not last the way they used to. When things break down they either fix it or replace it. What could be better than that

Ordered and paid cash on 6.17.25 was told delivery fee. Because the store is like 20 miles from my home. Said will be delivered on 7.5.25 (ok, so we arent celebrating the 4th camping with the rest of family). Got home. Got a msg one of my items wont be available until 7.17.25. I got a text msg yesterday to make sure room for appliances on 7.5.25 del. Between 7a-7p and day beforethey send me smaller window. Got txt today to schedule del for /7.19.25. I called, got run around from an accent i couldnt really understand. Long story. No del til 7.19.25. (If it arrives then? They have my cash... and the store doesnt take phone calls anymore. They should refund my money and pay me since i have to go back to store for my $$$$.