Customer Ratings & Reviews

I was given no hassle at all when I called. They were very helpful from the beginning and followed up with me afterwards to make sure I was satisfied.

Excellent Service!!! No doubt about it. We had issues with Refrigerator and dryer, Geek Squad technicians fixed all these issues with no charge.

Beware of these service plans, these types of "warranties" seem harder and harder to use. I have normally purchased my large appliances from Best Buy because of the service plans, but I am considering going elsewhere in the future. Fridge has been having an issue and I called to get the fridge serviced, they tell me that the fridge has a warranty with the manufacturer for 10 years parts and 5 years labor. I spent two hours trying to get ahold of Whirlpool and finally talking to them they confirm that but the warranty does not cover the service call to see what is wrong with the fridge, so I am geek squad tells me this time they won't authorize the service call without a RMA number that I need to get from the manufacturer, so I have to waste more time now to get this information. I was a big believer of Best Buy and Geek Squad, this has changed by this whole experience.

Best buy Geek Squad protection is great serveice with kind, professional technican and valuable.

Great Protection Plan. Best to be safe with extended warranty.

They did a professional job as expected. What is also appreciated is that they installed it in a timely manner as well as explained some of the features.

I get warranties on anything over $100 after the experience of actually having to use one and having it go effortlessly.

I had before geek squad for 5 years and it’s helpful for me and my family so I got for new refrigerator too

Great deal on the protection plan. BestBuy has great service and now my Mom doesn’t have to worry...if something goes wrong BestBuy will fix it.

I hope I never need it but it’s nice to have for peace of mind

Best buy offers the best warranty! Nothing but the best! They take any issues seriously!

Very easy and affordable to add this great service to the purchase. Nice to have the backing of the Geek Squad on this appliance.

Always have back up warranty in case of mistake,could never be too sure

[Employee of bestbuy] Delivered to the house about 2 wks ago. So far we are loving it!!

They installed our fridge perfectly. They were professional and nice. Always recommend getting protection especially on big investments

I love knowing that no matter what happens, while I have geek squad protection, I don't have to worry about it breaking.

Do far so good for eight months now. Only the water filter showed indication for change

still have not got the parts that are missing from the refrigerator been two months

The delivery men were on time, worked efficiently, and cleaned up the packing supplies and took them away! 100 percent satisfied with this service.

it reassures me to know that I have this option the electronic parts has no word of honor and this gives peace of mind