Customer Ratings & Reviews

Always good to buy the protection because you never know what might happen to your item and then they can help you fast

Expensive insurance policy. I buy for piece of mind. Especially for the refrigerators. It’s a pain to replace them and expensive.

Glad I purchased the Protection Plan because my Samsung ice maker Failed all ready. But the repair guy put in a new ice Maker.

Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy. Peace of mind.

I was willing to give Best Buy another change but..... Same thing. We bought a Samsung fridge a few years back and starting having issues with the ice maker, it took 3 months to get it replaced. We Got an LG to replace the Samsung. August 21, when returning from a trip I noticed that the items in the fridge part was not cold and most of the freeze contents had thawed. I called Geek Squad, I was told it would be 24 hours before I got a call. No call back Saturday or Sunday. I finally called again the person I spoke with told me that it is 24 to 48 hours business days. I asked to speak to supervisor, I was told that they would tell me the same thing. I still requested to speak to supervisor. When she (Karen) came on the phone she said that it was still under manufacturer warranty and would need to contact LG, she finally got me through to LG and I was told that it would be 8 days before they could schedule appointment. My husband is 100% disabled vet and I am diabetic. I asked about a loaner or something to get us through, Geek squad told me that I would need to call the store that I bought it from to see if they had anything. I called the Forum store, after explaining the circumstances to the lady that answered the phone I asked to speak to Jesse, the manager that sold us the LG fridge, I was on hold for about 5 minutes and then with out speaking to anyone was forward to the Geek Squad. After almost 2 hours on the phone, mostly on hold. It will be almost 2 weeks of being with out fridge / freezer before anyone will be able to even come and look at it and hopefully fix it. Very disappointed with the geek squad appliance repair.

Great freezer at a great price. It has a light inside and is easy to move as it is on wheels

Having geek squad protection gives me peace of mind if anything fails to perform as it should.

Read all of the protection information I had previously plans with Best Buy before no issues when it comes to the plans

For the price good deal!!! Work perfect I like it!!!!!!!!!!!!!!!!!!!!!!

When you get to the counter always say yes to the extended warranty you never know when your product will have problems.

Bought an expensive Samsung fridge. When it was delivered the ice maker door had a small ding in it if you looked at it just right. Warranty covered the replacement.

Whenever I make a purchase & I can get a geek squad plan, I do. I purchased a 5 year with my refridgerator & now I won't have to worry if it needs to be repaired.

Spending about of money on an item. I highly recommend getting protection plan. They sometimes pay for themselves over and over.

Personally I haven't used the protection plan on my new fridge and I hope I don't anytime soon. But you can never go wrong with buying protection on your new appliances.

What can you say , geek squad is and always easy and they are willing to help.

Worth the investment for a worry free mind at ease feeling.

A must for your appliance needs to get the protection where other companies and service warranty companies charge lots.

Anytime I need assistance with laptop/printer, etc. the Squad is there to help. Every time I needed assistance, they were able to help me through the problem.

The Geek Squad Protection is reasonably priced and I would recommend it.

3 year or more is gear protection for your purchase and is always a must to include.