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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4570 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 4,570 reviews
  • Rated 4 out of 5 stars

    Just in Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a protection plan that was purchased for the appliance. Hopefully it doesn’t need to be used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully I haven’t had to use this yet but I’ll give it five stars for the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money for piece of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately products are not made to last anymore and we have had to use our geek squad warranty many times. It was always easy to schedule a time for repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Great customer service. No issues with our big appliance return/exchange

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the peace of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind is priceless, especially when you purchase something large or expensive like an appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought to protect refrigerator failures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 5 year for my new refrigerator will see if it work if I have any problems in 5 years???

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squat Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderfully competent and friendly people who wanted my issue resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geekie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had prior successful experience with the Geek Squad and did not hesitate in signing up for the 5-year service contract for the new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this since last refrigerator (LG) compressor crapped out just after five years service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, just in case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection gives peace of mind for those just in case scenarios.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping I don't have to use the extended warranty protection but it's very nice to know that I have it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No doubt about having this service. I don't like to take risks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult to get help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two product (refrigerators) failures I've spent a day or two trying to contact the Geek Squad. Many phone calls and waits. Ultimately, I've spoken with some wonderfully helpful and competent people and had a successful outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have warranty in certain products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service when I requested. Can’t complain about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always take care of what ever they cover with no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is a great service to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are glad we got you guys to protect our purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They helped fix my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always willing to help me out even if my warranty expired but I’ve been coming yo Best Buy for Years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this plan and geek squad getting your back if something goes wrong, then its like nothing will go wrong. Get the protection plan it helps to have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always pretty good I hope I never need to use them for my new fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are pretty helpful and humble when my fridge failed they took extra steps to make sure my kids were well tooken care of

    I would recommend this to a friend