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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4572 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 4,572 reviews
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the squad protection plan when available.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We feel the same about protecting our investments just in case something goes wrong. If you have any questions or need help, please let us know!

  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have an option to safeguard a big purchase for several years at a relatively low cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent answer the call easily work with you the

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Replaced refrigerator, but subsequent damages

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it replaced the LG we had and liked (and cost us $ out of pocket to do so), it was replaced by a smaller Whirlpool because similar-sized units with similar features were not available. For almost 30 days, we had to store all of our food in coolers and replace ice daily. Delivery of the replacement unit by a Geek Squad delivery contractor damaged both the unit and our home, specifically our rather expensive LVP flooring and trim work. We lost more than $400 in food and were reimbursed just $200. We're waiting for a replacement refrigerator (although we'd prefer the damaged doors being replaced) which will cause additional hassles such as storing food in coolers a few days and possibly more damage to our home. Hopefully we won't have to go through such a debacle again. Was the original optional warranty worth it? Hard to say.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A must when purchasing high ticket items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind - knowing all will be taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is one of if not the best warranty to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is there for you!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insurance for my valued technology purchases. Worth it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice protection package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fortunately I haven’t had to use this protection as of yet... Nice to know I’m covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has such a great relationship with their customers and stand behind their products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product Keeps food fresh and refrigerated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 years just in case something gets damaged. Good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Customer service . Prompt delivery. I only buy my computer and cell from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, glad I didn't have to get rid of the old refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad protection plan gives me peach of mind that I am covered any time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every warrenty is worth the money. If something goes wrong you know you are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the Extended Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it pays to get the extended warranty when making major purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've always purchased these - you never know what will happen! Very inexpensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worry free too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to have the protection for big price items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I certainly can't fix it myself if it goes out so this gives me piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I never have to use this. That woul mean my appliance does not have a problem.

    I would recommend this to a friend