Customer Ratings & Reviews

It's been a great fridge for the most part, but the ice dispenser is very flawed.

Best Buy’s policy is that the manufacturer must be contacted in the first year. Essentially, they won’t even talk to you and there is no way to escalate anything within Best Buy. So, I’ve lost my freezer foods twice after the freezer broke on my Samsung refrigerator and had to have the water filer system completely replaced, but no one is willing to declare this unit faulty and provide me with a replacement. So, if you are thinking about purchasing protection from Best Buy, keep this lack of support in mind.

do not know how it works. Have not used it yet on my Samsung refrigerator.

Had to get a replacement fridge payed to have it installed and the delivery service just dropped it off and left stating it said drop off so we had install the shelves pull off all the plastic and dispose of everything and put the handles on still have to level it one door doesn't stay open..thought it was very rude of them seeing as I payed 60 extra dollars to have it done ..not my fault the fridge was damaged and didn't work properly had to take everything out and put it back in..thanks for the hassle geek squad

Have not needed any service need sinc purchase and will to monitor device

The refrigerator was damage. Had to call several times to get the problem solved. Customer service was horrible.

By All means do NOT purchase the Geek Squad warranty for major appliances. Best Buy does not service appliances in house and hires an outside service company that is a joke. If you do buy, prepare yourself for a huge run around. We purchased a warranty, had a problem, called Bestbuy and was informed that they would dispatch a third party. Third party two 3 weeks to show up after rescheduling twice. When they did arrive, the tech was wearing a LOWES ID badge. Tech did absolutely nothing, left, and took 3 months to come back with parts. Guess what, the same appliance is broken again. The local store is offering zero assistance.

Geek peeps can out and couldn't do anything. They referred me to the manufacturer bc the appliance was less than 6 months old.

Not so great for drop off! I felt they did not do the inside work and hook it up, my hudsband did. Nor take all the plastic off which was a pain.

Now that I need to use my warranty its not active and now I have to wait until BB GS activates it and have to wait 5-7....in the meantime I have no fridge and its summer time

Got fridge in Sept 2017 & sales person said would add warranty had at that time at 5 yr. Was given 3 yr instead.

I have spent a month trying to get my fridge repaired after they sent a technician that does not service my brand. I have been rotated through for departments the last of which told me to service m 2 commercial size refriderators I would have to bring them in. (Both are failing. I have called best buy elite plus and spoken with multiple agents. NO ONE WILL OWN responsibility for the problem and fix my equipment. I just received another $5,000 budget to purchase capital equipment and best buy is off my list of acceptable venros

My wife adds extended warranties to everything we purchase. It did come in handy on our deluxe washing machine. I hope I don’t end up needing it

Needed service less than a year later. It’s a lower quality

Thankfully everything i purchased have been working without a hitch. I haven't had to require their services.

Have yet to use geek squad services, but I have a long time ago and all thru do is give a credit towards a newer version of whatever you bought.

Bought in case the Samsung refrigerator goes bad. couldn't tell you much more since it only works if fridge goes bad.

I reported my ice maker was broken. First guy came out in a week and could not fix.2nd guy came out a week later and says parts may take 1-2 months. So at best I will be out of my ice maker for 2 mths and worst much longer and that is after paying $500 for the "protection" plan. If this next fix effort fails or a new ice maker needs to be ordered at that time the last one took 2 mths. So I could be without something I use every day thru the whole summer. But Best Buy will save a few bucks or maybe not.Time os not an issue for them.

Not so great; just got this in August and am calling Geek Squad.

Did the job and got it done. Happy to have my refrigerator