Customer Ratings & Reviews

Service is “to be determined” I haven’t needed to call yet.

Will see how it goes, last plan not so good. Sold me product then said I was out of service area and sent some other company with poor reputation.

Purchased a KitchenAid beverage refrigerator, after an hour being passed back and forth between reps until one was qualified to handle appliances, I was told that I had 2 options to repair my defective unit - 1 bring in a 120lb unit to the store or call Kitchenaid myself for service. Although the unit never worked upon getting it home and spending $150 for the protective plan - why does an “Elite” BB customer have to handle it myself and spend another 30 mins dealing with another call. After the mfg warranty expires, Bestbuy shouldn’t be expecting me to lug this unit into a store for repair. Really surprised by the way this was handled.

Just bought the freezer. Less than 2 weeks later, I haven’t had to invoke the warranty — but I assume I will because of all the reviews.

They list the warranty as a 3 or 5 year warranty. What they don't tell you is that the warranty starts immediately which is simultaneous with the manufacturer's warranty. My manufacturer's warranty is for 1 year but when it expire you'll only have 2 years of Geek Squad Protection vs 3 years. I asked what's the point of having 2 warranties at the same time. Normal extended warranties start as the manufacturer warranty ends.

You have to get the protection. I wish the prices were cheaper and you didn't have to pay a 'deductible'.

Got the discounted price from Total Tech Support subscription. Hopefully I won't have to use the protection.

I bought this fridge with better expectations in mind. I had to buy another fridge not long after due to the frost coming back once a month I would have to defrost the freezer which impacted the refrigerator in the process. My vegetables and dairy products spoiled faster than normal. Wish I would have known before I purchased. :(

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond

I really wanted to love this appliance, but unfortunately it has been nothing but problems. I rarely use the oven, because it just doesn't come up to temperature. Had a repair man out to calibrate the oven, he said it was fine, but it's absolutely NOT!!!! My food just doesn't cook in the same way, and you can tell that it's not coming up to temperature - so you're either under temp or over temp, not good!!!

This protection is a joke. You actually pay for 2 years because Bestbuy won't cover the first year. You have to go thru the manufacturer first. Second, my fridge from LG broke down in less than a year and now I have to wait 2 weeks to have someone come and repair it. Third, Geek Squad won't even repair if you live outside the service area. I'll never buy something so expensive from Bestbuy ever again.

Price was a little high $99 for a $289 item. haven't had to use this yet

I always buy warranty just in case the item dies completely... if the item is loud or makes knock sounds it's apparently not covered

If you're a responsible person like I am sometimes warranties are a waste. But if you're not best buys warranty is a great safety net.

The agents did a great job delivering my Refrigerator but failed to install the water line for my ice maker. I feel better communication could have helped on their part during the sale. Such as information on connecting parts needed.

We purchased geek squad warranty however when we needed service no one in the area was licensed to do so. Therefore they provided us a new Fridge. This sounds great but it is not convienent to unload and reload Fridge fearing spoiled food.

The agents brushed me to the side and did not fix the issue. They have not honored their policy, bought a fridge 2 weeks ago that didn't work from day 1! Geek Squad was a waste of money for me as they still won't make this refrigerator get cold. They have suggested I call the maker of the unit which tells me to take it up with the store. I will not waste the money for their service when they don't service what they sell like they said they do!!!

Attempted to call for an appliance repair. Was rerouted 8 times and problem was never resolved.

they wanted me to bring the freezer back to store for a small paint chip on lower front. I got touch up and fixed it myself.

Not sure this product is worth it.....for me??????