Customer Ratings & Reviews

The GEEK Squad Service does not provide ANY coverage for this Refrigerator because they say the manufacturer warranty covers it. Whirlpool provides very limited service for 1 year and service on major failures for 5 years. So don't buy GEEK Squad service. You can never use it.

My freezer on the fridge for which I bought a 5 year Geek Squad warranty is making horrible noises and the freezer has tons of frost and it is going to take them 9 days before they can come and look at it. I called Samsung and they will be here much faster and waive parts and labor fees. I'm asking myself, why did I buy this warranty from BestBuy??

The wait time when you call Inn is about one hour but they scheduled a pretty quick repairman when you call

Got 5 year protection for a new refrigerator that was delivered with a problem. Geek Squad told me that they can't touch the refrigerator during the first year it was under warranty from the manufacturer. So I was basically paying for 4 years because I needed to call the manufacturer and coordinate repair. What a SCAM!

Haven’t needed to use the service yet. Hoping it is better than the install

Haven’t needed to use the service yet. Hoping it is better than the install

I have problem with the service, they need more communication with the delivery company. Bad experience.

Useless geek squad. Worst ever service. 2 months into purchase of my fridge with broken handles. Refused to do anything as it’s still under manufacture warranty and manufacturer doing nothing. Spent hours on the phone between LG and geek squad. Why do I pay extra for geek squad ?? Scammers

Best Buy cancelled this plan without my permission - have spent hours on the phone with agent after agent and they cannot seem to get the plan reinstated. I am beyond disappointed as an extremely loyal Best Buy customer. At this stage, I will buy local from now on. Best Buy has lost the personal touch and I would actually rate this a ZERO Star experience.

I can not rate this protection as of yet. I’ve not had to use it.

Haven't had to use it but glad I have it hopefully I never have to use.

Call center staff such as Alfredo, Employee ID#A435331, were always very rude and abrupt. I was repeatedly disconnected from their calling system. The "we will call you back" feature often disconnected upon call back. I will NEVER purchase another extended warranty from Best Buy and recommend going with the manufacturer extended warranty.

THE PRICE IS EXPENSIVE. I SAW CHEAPER SOMEWHERE ELSE FOR EXTENDED WARRANTY.

The plan looks great and since fridges don't last as long as they use to , I thought it would be a good idea to get it. Just hope I don't need to use it!

The refrigerator itself works well, holds a lot, and looks great. The ice maker, though, is ridiculously small. We run out every single day, and there are only 4 of us.

With a Samsung Fridge, the 1sr year of warranty is through Samsung, but the warranty expires adter the time you paid for. Noone told me.

I have been waiting over two weeks for a refrigerator repair. The tech said he needed a thermistor and a fan for repair. Guru Electronics after multiple calls finally let me know that parts are back-ordered from their distributors. I found the parts on-line in less than 10 minutes. Still no repair but hopeful that the Geek Squad will allow purchase outside normal lines of purchase. NOT HAPPY. PS. Cannot call the local store - directed to wait forever with the national call number.

I had a appointment scheduled for 9/28/20 between 12 and 5. I received a call from RTA around 2pm asking me to describe the noise my refrigerator was making and where it was coming from. I explained that there are several different sounds and that I wasn't sure where they were coming from. I was told at that point technician would not be coming. Called Geek Squad and was rescheduled with RTA even tho I specially ask not to be. I paid for this service it wasn't free.

I never get extended warranty. Manufacture warranty doesn't cover replacement of contents, only the freezer. I put $600.0 of meat in there. Best buy warranty covers contents. Since this is a cheaply made product, I got the warranty. By the way, BestBuy advertises it as 3 years, but it is really only two as the first year runs concurrent with the Manufacture's Warranty.

Was not installed right.The geek squad was called out 3 times and finally had to order me a different frig.