Customer Ratings & Reviews

Hired service agency that sent person in training.Talked with a person on phone to figure out problem which he could not solve.I figured out the next day that the ice maker was building up with ice which enabled it to function.

Sad that the service people had to come out twice due to unpredictable snow.

It is a waste of money to buy the protection plan. It takes several months to get the parts in so by that time, you have to buy a new fridge anyway. Who can go without a refrigerator for 3 months...or longer, shoot I'm still waiting. They could give you a voucher for a new one but instead would rather order every part in the book and make you wait.

I only purchase these whenever it makes sense to do so

used it for daughter laptop, referred us to Apple store,

This is a waste of money, I had to refuse delivery of the refrigerator , now the geek squad does not want to give me back a refund for the warranty I purchased. I do not recommend.

Good value for more economical items. Highly recommended

I mean it's geek squad service you get what you pay for

I bought & paid for it. Now, in November 23---29, 2020 I am trying to use it on my refrigerator I purchased at Best Buy, they can't find it.. I bought the Whirlpool 25.2 cu ft side by side stainless steel. Two shelves broke & I need them replaced. They haven't helped. Be careful with buying at Best Buy.

takes a week to get an appointment for a broken freezer and then they don't show. takes another week to reschedule

The only good thing about this is the security of replacement for 5 years.

I returned the refrigerator but the system didn't return the extended warranty purchase automatically. The phone Geek Squad reps are transferring me to Best Buy to dispute and Best Buy chat reps seem to be Robots/AI etc. At this point, I'm going in circles with different departments, and their robots..

Paid almost $400 for 5 year warranty. Ge refrigerator died 1 day after manufacturer warranty expired. 1 year and 1 day. Replaced refrigerator then cancelled balance of warrant. Expected new refrigerator to carry over balance of warranty, 4 years, NOT!!!! 1 claim, warranty cancelled. Basically paid $ 400 for a 1 day warranty.

Do not even consider buying a protection agreement on an appliance. There is no protection agreement they pass you around they hang up on you they act like you got disconnected and don’t call you back even though they have three phone numbers for you. Absolutely DO NOT stand behind their product at all even when they just delivered it and it doesn’t work.

alright takes some time before they actually fix the issue with the fridge lol

Took 4 months and 7 visits to be able to exch fridge. Did not receive call backs when they said they would. Would spend an hr on the phone each time I called trying to get situation resolved. Had third party come out 7 times and try to fix the freezer and they couldn't. Had to reach out to corporate to finally get issue resolved. Not very happy at all with the run around I got from Geek Sq.

The refrigerator was dented on the side so I sent it it back & a new one was delivered.

Bought the extra warranty. Hope I won’t need it. Was a good value.

Not quite what they sell you. They will tell you how easy it is to make a claim. Then you are suck with a broken fridge for a month before GS actually does anything about it.

Was very disappointed when trying to use it for our Samsung ice maker. We were told when purchased that if the fridge was deemed not fixable, they would give us a new fridge, but later when we had ice maker issues, they said their coverage changed and didn't cover ice makers. I argued that we should are grandfathered because we bought it based on their old rules and finally got a new fridge.