Customer Ratings & Reviews

Long wait on the phone, they need more help people in service.

Before used to be 5 years, now only 3, the rest I think it is very important to have this service...

The guys put mount up and installed tv over the mantle

The sale pitch was if not fixable they'll replace new one it's NOT TRUE! Yes I bough open box but the fridge was mfg defects they refuse replace new one I have to pay the difference if new one

Water dispenser leaks all over floor, and since day one the ice cubes are way too small and taste HORRIBLE

Steven in executive resolutions has been treating my issue with the fridge horribly! Food spoiled and liquids exploded due to the fridge freezing and the freezer thawing. I was lied to by the rep over the phone that this was a garage fridge now a month and a half later Best Buy has done nothing to fix the issue! Not even replacing $439.00 worth of lost food and still not fixed!

I purchased the Geek Squad service plan for my stove but when my stove did not work straight out the box Geek Swuaid said "not our problem" and told me to call Samsung. They did give me the Samsung repair number before QUICKLY hanging up on me. Additionally, I've used this service on a number of my purchases in the past. Whenever I actually need to use it it's always an issue- lines are too long, that one issue is not covered, etc. Save your money and use your savings to buy a new one IF it breaks.

Great service. Always does a top notch job. Always available.

Decent coverage, but it was a pain with returns during covid

They did not haul my old tv and I paid for that service. I had to call and ask them to come back.

Unhappy with the installation. Delivery was ok. Left all the plastic, cardboard, and stickers.

They are slow, takes forever just to make a appointment. They want this and they want that, I am like just come out and fix my fridge. Want serial # I already gave them date, account # and order #. Just a complete hassle to try and get items fixed when they go down.

This is ok they have some things to work on but it is okay

Haven't used the service so cant really grade XXXXX

Yay I buy a 5000 fridge and get their plan 6 months later it’s making a huge mess w the ice maker so I call geek squad to come and fix spend a good hr on the phone with the them to tell me their awesome 3 year plan doesn’t cover anything on the first year !!! Stupid me

It was okay and had an okay service. Could use some improvement.

I shouldnt have to use it for a while but hope when I need it, it covers my issues.

Horrible service! Bought the extended warranty and it doesn’t cover a freezer to be serviced in home when it was delivered to us. They want us to bring it to them. We got it delivered for a reason because we do not have big cars. Will not buy from Best Buy again for appliances!

This is necessary if you bought an expensive appliances ..

You never know what you gonna get until you connect