Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4572 reviews
(4,572 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is bad because the appliance came damaged and could not be installed. Everything had to be returned.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They do not service my area
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will not fix anything if you are more then like 30 to 50 miles from a best buy. I am about 60 miles from the closest best buy and they will not fix anything.. The only good they will do is return the item but then you have to buy this again if you want that insurance.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I am sorry to hear about the situation you're running into. Depending on the product, there are generally multiple ways to get it serviced. It definitely is tough being further away from a Best Buy store. We'd like to hear a little more of what's going on so we know how to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geekaquad service is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service. None of the people sent to fix the fridge could get it done. Very poor communication. Never again will i buy this protection
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Why didn’t Best Buy sell me a 5 year warranty?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why a 5 year warranty was not available at the time of purchase, but now they are available and Best Buy won’t let me upgrade and pay the difference. Going to cancel this warranty.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE SERVICE DO NOT WASTE YOUR MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE SERVICE THEY ARE SCAMING THE CONSUMERS, IT'S NOT WORTH IT, I'M STILL WAITING FOR THE TECHNICIANS
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap coverage that sends useless repair techs then won't replace the faulty product
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a real problem getting them to fix my refrigerator
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The order was never fulfilled. The fridge was broken. I found out when the delivery guy came to my door and said it was broken and then he left!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.more money for nothing. refrigerator should come with a better warranty.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need any help with so I can't say much about it
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money they don’t hold up there contract agreements when it breaks
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE SERVICE & NOT WORTH IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE SERVICE, NOT WORTH IT, THEY ARE NOT SERIOUS, THEY DO NOT HONOR THEIR GUARANTEES
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sorry for the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great idea to get a warranty as the ice maker never worked
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Really
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No able to schedule service until Monday. Today is Saturday.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY WARRANTY FOR APPLIANCES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy did not honor this "geek" service nor would they give a refund!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installed my refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing but issues, they came in and installed my refrigerator damaged the door. took forever to get it fixed.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Samsung French Door Refrigerator. Failed after one year and 2 months. Took three weeks to get it fixed, and the only problem was the condenser was dirty and needed to be cleaned.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
worse thing I ever bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am with a broken fridge for over two weeks I am still waiting for someone to come
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They weren't able to fix my leaking Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mentioned no service in area. Geek Squad did not resolve issue.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Useless warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out to repair it...didn't...they say they can't....I want a refund on my warranty as its useless
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend