Skip to contentGo to Product SearchGo to Footer
Main Content
No content

Customer Ratings & Reviews

No content
  • Geek Squad™
  • Geek Squad Services video 0 minutes 40 seconds
  • Geek Squad Protection video 0 minutes 41 seconds

5-Year Standard Geek Squad Protection

SKU:
7872002
See Details

Customer reviews

Rating 4.5 out of 5 stars with 4572 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 4,572 reviews

  • Haven’t used it yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I haven’t had to use it yet, so I can’t give 5 stars until I get the service and see what it’s about

    This review is from 3-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • All they did was drop it off and left . No info

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea how to use it and it didn't come with instructions nor did any one call me to explain it.

    This review is from 3-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Horrible service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible service, like pulling teeth to get something fix

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • More than 1 hour to make an appointment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting in line for more than 50 minutes to get an appointment :( and no boby has answer me.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Don’t !!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are terrible! Nobody knows what they are doing!

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Not happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hit my cieling in my house bring in the fridge

    This review is from 3-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Waste of money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though they tell you something is covered don’t believe them get it in writing or walk out on these liars.

    This review is from 3-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you very much for sharing your thoughts with us. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns regarding your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a fridge. Doesn’t include parts, so very disappointing, especially with the cost.

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Poor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it fighting to get my defend back within 15 days

    This review is from 3-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never used this service so i don’t know what to expect from it

    This review is from 3-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Mrs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t get this service hope will work good for

    This review is from 3-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Ask me in three years.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I haven’t needed to use it thankfully so I can’t really speak to it.

    This review is from 3-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • NO SHOW

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our NEW frigerator went out, NO one came out yet!!

    This review is from 3-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Standard Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard warranty does not start until 24 hours after installation.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We canceled the warranty when we canceled the refrigerator order

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • No need

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had a need for this yet either but, let y'all know if conditions change.

    This review is from 3-Year Standard Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Trey. Thanks for sharing this with us. We hope you don't need to use the protection but if you do, we'll be here for you. Please let us know if you have any questions or concerns and we'll be happy to help.

  • Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some times they fix the problem and they are friendly

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Lots of space for fruits and vegetables.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large refrigerator space for vegetables and fruit. Freezer easy access and large ice bin.

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Good price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't need support but glad I have the insurance.

    This review is from 3-Year Standard Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Johnny. Thanks for your review. I feel the same way and purchase protection plans on most products I purchase. Hopefully we don't need to use them but the peace of mind is the best. Please let us know if you have any questions we can answer for you.

  • For me you will not go wrong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, so I bought this as a open box from the Houston location. I was first impressed with the employees very friendly. The unit was explained to me not that I really needed it. This thing is very quiet you really are not able to tell that it is running. I really love the lighting in both sides. This really appears to be well insulated and built well. integrating with the app and fridge went well no issues. It did take a bit for it to start making ice, but by the time I got home from work today 3 ice balls have been made, and the ice cube hopper is full. When I went to LG to register this unit I was surprised to see that I would get another year of warranty for free. I have this for a very short time so far I am impressed. As it stands, I would buy this again if I needed another one. While there are not door handles, I do not need any. The doors are easily opened the knock feature for the glass panel is not really needed for me. I can see where it may be useful for others. It does drive my dogs crazy when I knock on the glass they think someone is at my door.

    This review is from 3-Year Standard Geek Squad Protection

    I would recommend this to a friend
Page 219, Showing 4,361-4,380 of 4,572 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.