Customer Ratings & Reviews

I did something dumb. I forgot my plastic dish was in the oven. I was preheating and smelled melting Barbie smells. Instantly I knew I messed up! I called the geek squad because I thought the racks were unsalvageable. The melted plastic had hardened seemingly everywhere on the racks! It also managed to drip below onto the bottom of the oven. I was devastated. When the tech came out he had special tools to remove the plastic and not scratch the special coating. When he left, the oven looked like nothing happened. I was so glad I got the geek squad protection plan!

Brought the 3 year warranty not expecting to use it so soon but the water/ice dispenser wasn't working, they set up and appointment, texted and called as they was coming and did an outstanding job of communicating.

I purchased the five year warranty, just in case. With all the new electronic functionality I wanted to make sure I'm covered incase it needs repaired. I've used Geek Squad over the years and they have been excellent.

Anytime you can get extended coverage you hope you don’t need it but you have that piece of mind that should something go wrong, you have help that knows what they are doing. I’ve used them in the past and they have been life savers. Highly recommend spending the little extra money so you sleep at night worry free as we all know anything can and will go wrong these days completely out of our control.

Delivered on time, plenty of updates prior to arrival, very polite and respectful.

Outstanding service. Good merchandise with good warranty.

Have used this in the past. Very reliable and great service.

The service person was very professional and timely. Unfortunately, no parts were available. So had to return the freezer.

I purchased the Geek Squad 5 year warranty for my Samsung side by side refrigerator because I have purchased both a computer and a Samsung TV from Best Buy in the past and purchased the extended warranty on both items. It was a wise choice because my TV had a problem and the Geek Squad got it fixed in no time at all.

This plan gives me piece of mind with my refer purchase. Quality just isn't what is once was and I felt this was a decent value all things considered.

We are enjoying the fridge very nice and easybto use. Especialy after our old one just went and died on us

I never had problems when I needed repairs. They are always on time and do their best to get things running

REFRIGERATORS ALWAYS ALWAYS !!! NEED A SERVICE CONTRACT

Sales staff guided me through selection, purchase, and membership with ease by noting benefits along the process.

Did not have to use this because refrigerator works perfectly

Again Best Buy's Geek Squad warranties are the best on the market. I have had other companies with products I am replacing now that had long wait times, made you do multiple calls, and wait some more. I hope this does not happen with Geek Squad, but who knows... I have had Geek Squad on other products and never had a problem with the service or replacement when it was required.

This a modern look skinny refrigerator. It fits in an small space and is flatering. I just love the new look in my kitchen.

It is a must to purchase a warranty for the long term expectations have greatly changed of the years and as technology changes it is becoming harder to fix your own Appliance and best buy warranties in general are Excellent when it come to customers satisfaction .

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

I tried to use the phone contact but this was the most frustrating hour I have ever spent on the phone. In the end he sent me to a web site that was supposed to guide me thru the easy fix/. Needless to say it was in tech speak and I had no idea what they were talking about. I finally had to make appointment with a tech to come out to fix the problem. That I understood.