Customer Ratings & Reviews

Very Well satisfied friendly Representative people

I purchased this refrigerator at Best Buy in September of 2018. I read the reviews and decided to pull the trigger on this refrigerator. It was delivered and installed perfectly by Best Buy. Two days later I noticed a dent on the top of the freezer door. Brand new fridge, already dented, how? Very visible with stainless steel. My refrigerator is 2 years and 4 months old. I believe the compressor to be broken. Best Buy Geek Squad sent me to LG customer service. LG service won't be out here until February 1, 2021. Today is January 22nd, that is absolutely unacceptable. It isn't like it's a washing machine, this is my refrigerator. I only have one refrigerator, This is absolutely ridiculous. Best Buy, you have to do better, this is unacceptable. This refrigerator was replacing my 15 year old Samsung, which I loved but the compressor died and the repairman convinced me that I should replace it rather than repair. They don't make appliances to last like they used to. I digress. The first thing I noticed is that the water spout is on the outside of the refrigerator, which is annoying because you can't rest your cup under the dispenser, you have to hold it and you often miss and end up with water all over the floor. Pay attention to this detail on the floor before you purchase and if you're okay with it go ahead but I believe it to be a design flaw and had I realized it I would not have purchased this model based on that alone. It's the little things... It was too late for me to do anything about it and I was stuck with this refrigerator that I hate. At least it does what it's supposed to do, which is preserve my food, until it doesn't. Two days ago the ice in my freezer melted. I went to get ice out of the dispenser and I got splashed with water instead. I was too busy working and too tired to investigate. Anyway, I went back the next day to get some more ice and I got water again. The indicator on the door was off so I reset it and walked away thinking, oh it just turned off but now it's back on. No. I came back several hours later and it was back off again. I opened the freezer and all of my food was defrosted, even though I set the temp to -4 degrees Fahrenheit. The worst part is not just that I lost several hundred dollars worth of food, possibly $1,000 or more. But that when I contacted Geek Squad to make a claim, I purchased the 3 year protection plan, I got the runaround. I spent several hours on the phone, waiting on hold and being transferred from one department to another. I called the store using two different phones simultaneously and was left on hold for hours, being tortured by the hold music. Only to feel hope when the phone would ring but to be placed back in the queue without speaking to a human. Finally they disconnected both calls, hanging up on me. I have been shopping at my local Best Buy for 20 years. I have almost always been happy with my service when using my service plan, however, never during a pandemic and never on a large appliance. Those are two firsts for me.

We’ve been having issues with our Samsung French Door Counter depth refrigerator since 2019 (ice maker leaking into and outside of the fridge, condensation buildup in the fridge, fan behind the ice maker freezing up and making it unbearable to be in the same room as the fridge, food going bad due to fridge not holding a consistent temperature) and despite paying for a Best Buy / Geek Squad 5 year extended warranty with a “No Lemon Benefit” which says that after two hardware repairs concerning the same defect and the Covered Product requires a third repair, they will replace it, we are now into 6 repair visits and 2 no-show visits for the EXACT SAME ISSUE. The tech who left our house on Wednesday has ordered a third ice maker, second motherboard and second fan motor assembly to try and resolve the same issue rather than dealing with Best Buy’s warranty insurer AIG. Note that our last ice maker and fan assembly were fully replaced JUST THREE WEEKS AGO. We must say that both the Best Buy Geek Squad call center reps and Best Buy store reps have been very helpful and several have even stated “why aren’t we just junking this fridge”. The issue appears to rest with AIG and the fact that the repairs involve the ice maker, which is not in scope for the “No Lemon Benefit “. Based on other comments we’ve seen from owners of Samsung French door refrigerators with ice makers in the door, it appears that this fridge has an inherent design flaw which involves the ice maker that the manufacturer is choosing not to acknowledge. We are pretty fed up at this point…

Had ours for a year now no problems love the light when opening the lid

this is a great protection plan to have! if your product were to become damaged, there would be an easy process to get it fixed or replaced.

The warranty said 100% cover the parts and labor, but when our fridge broke down and need to replace the compressor, the technician said only the part is covered, we still need to pay the labor fee. And all our food in the fridge and freezer are spoiled after waiting for the technician for 5 days.

Well it worked well until Oct 1, 2023. My warranty is up oct 15, any more problems won’t be covered! Can’t get extended warranty

This review is not necessarily about the product since I haven't received mine yet. My review is about the poor, terrible, undeniable unprofessional delivery system Best Buy has. I scheduled a delivery for a Tuesday, they never called, never showed up, put the wrong product on the truck, then instead of making my order a priority they wanted me to reschedule. I reschedule then for Friday 7am-1pm since I know now Best Buy delivery is untrustworthy and yet again they did not call, still didn't make 1PM delivery time, then I'm passed around from agent to management and neither could give me an ETA on arrival. This is the worst customer service I've ever experienced from any company. Best Buy needs to be slapped for their poor service. This is my first time ever buying an appliance online from anyone and I decided to choose Best Buy which has turned out to be a mistake. They don't deserve anyone's money or business if this is how they treat their customers. I'm on the verge of hating the company and will probably never buy another item from them online again. I'm am beyond angry.

Thanks for all your help. Appreciate the professionalism

Im sure the freezer is great. But Best buy is not. Got this shipped to me quick and on time but it was damaged. Called in to see if they could replace it and they said id have to bring it in. Not many people have a vehicle that can fit this size freezer so im was surprised they are making me bring it back in. I also bought the $140 GSP and still have to take it in. I will be returning this and going with a better more customer friendly option like Abt electronics they have never disappointed. It was a mistake buying anything from best buy. This is not my first time having issues with this soon to be out of business store.

Great looking and functional refrigerator. Super stylish!

Technician arrived to fix a know issue with these refrigerators. Ice build and drain issue. Impatient/incompetent technician failed to defrost cover while trying to access fan/evaporation coil. During removal refrigerant line was broken. This turned a refrigerator with a ice build up problem to an even bigger piece of junk. Now going on 9 days we have received no solution and told it will be at least another 13 days before it can be repaired. +/- $300 of food in the garbage and eating out has been costly. All for an issue that I could have repaired myself had product not been under warranty.

I buy this a lot from Best Buy, you can not go wrong with it for anything that plugs in to outlet or uses battery or batteries.

Worst protection plan ever! I called to schedule a repair because my refrigerator is not cooling and I was told to call the manufacturer because LG fridge comes with a warranty of five yrs on the compressor so they won’t even touch the unit. So I called LG and the soonest appointment they had was a week from today. Keep in mind this is during Covid and I’m without a refrigerator for a whole week because they can’t touch the unit for a cooling issue even though it says they cover no cooling issues when they sell you the plan. Please save your money and don’t buy their protection plan because they won’t help you! I asked to speak with a supervisor as well and they kept me on hold for an hour and then hung up on me, so that’s the kind of service they provide in case you were wondering!

Geek squad came in and efficiently put my fridge into place, hooked up the water, made sure the unit was level & doors were set correctly. Love the fridge. Bigger that I expected but looks perfect. It fits perfectly in my kitchen.

This Samsung refrigerator's counter depth is perfect for galley kitchens.It is loaded with options.

I ordered this model refrigerator on 2/4/2025. On 3/21/2025, the refrigerator stop cooling. I purchased the warranty called Best Buy which said they cannot help me call the manf. warranty. Service came out and said they cannot order the part because it's too "new" the service company will not take my calls and warranty says I have to call service. I have no working refrigerator and Best Buy will not replace this bad unit nor honor my geek squad warranty.

We took more than a week to plan this delivery. One of my tenant's fridges is leaking. When I got the last message, I notified the tenants right away—one call out of work to be present. The delivery driver not paying attention to the details went to the 2nd floor. After we redirected them, they got mad and left. in addition they lied saying that the old fridges were not emptied which is another lied. Even if the old fridge were not emptied, they could still leave the new ones. They just left without any regards to the people. I guess I have to take my services elsewhere

I like buying the extended warranty for piece of mind. Compared to another business, it was cheaper.

Have not had to use it, Yet......However, having it give me peace of mind if something would happen.