Customer Ratings & Reviews

Good refrigerator the food is cold all times best one

Easy pickup and a great value for a freezer. The fact that they replace food if it breaks is a real plus.

We had a 3-year protection plan on the range which we had to replace. I am quite happy we purchased a 3-year standard Greek Squad Protection plan.

Love Best Buy warranty. Would recommend over and over

excellent product plenty of space inside, the only bad thing is that the bottom door almost reaches the ground and hits your foot if you are too close.

Well I am not one to normally buy the extended warranty but this one really worked out. We bought a fridge and the power went out. After that it never really worked perfectly and after calling the service department took care of everything. No charge replacement!

The 2 service men were strong and fast. They were punctual too.

I purchased this refrigerator earlier this year and it makes loud noises inside of it when doors are open and shut. The freezer is not airtight and frozen water droplets are all along the top of the inside edge

I love the Geek Squad protection plan. It covers my new fridge for anything that goes wrong for five years. If they can't fix it, they replace it. i would not consider buying a major appliance without a protection plan.

I consider this pay service better than lowe's on home depot

I can’t stress enough how important it is to get warranties for any type of electronic. Best Buy makes it easy for me to take anything back in and get a replacement or a easy fix!

Looks worth the purchase for high ticket items. Our last fridge compressor stopped working, so we are getting coverage this time on the new fridge, just in case. Hope to never need it.

Had to return and item and they exchanged it cause it was defective that we bought for our daughter in law. Had no problem.

We have been without a correctly functioning fridge for 4 months now. No one in customer service seems to care that there is no solution in sight. One service tech has already 'repaired' the issue and a week later the same problem was back. NUMEROUS service techs have no-called/no-showed or cancelled last minute appointments with us. Today, customer service informed me they would love to reschedule the tech visit (from today, 8/5 that was a no-show), but they can't because there are no available appointment options. It is ridiculous to expect your customer to go 4+ months without a functioning fridge with NO END in sight. Do better, geek squad.

We purchased the extended warranty and are soooo glad we did. Sorry but refrigerators are NOT made like they used to be. Cheep parts. BUY the warranty. BB/Geek Squad are the best. No hassle to get the repairs.

The security of having this “in my back pocket” is a great feeling.

Always get the warranty just in case. You never know.

Love theprotection plan. Just dont like that they use third parties and easy process may get complicated if many involved

Seems silly to review something I haven't used yet (and hope I never have to, actually) but I hope to win the gift card, so here it is.

It's worth the investment. Never know if something breaks.