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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4563 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 4,563 reviews
  • Rated 5 out of 5 stars

    3 year geek squad protection plan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a previous plan that allowed us to receive a new refrig. Our old refrig was a lemon. We learned from this. Plan paid for itself several times over. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection For Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for protection on your purshases items and a peace of mind not worrying about paying out your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers came in with the new refrigerator and connected the new hose with ease.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty nice fridge but ice make is an issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, this is a very nice fridge. We had a problem after awhile with the ice maker though. Had it replaced free because we were under warrenty. The real issues we had were with the delivery people. The rudest and most incompetent people we've ever dealt with. The morons almost flooded our kitchen after they left. No one at the Geek Squad could help us. I had to personally go to the store and speak with a manager who gave us a small compensation. I will probably not buy any large appliances from Best Buy anymore. Too many problems with delivery people and customer service.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung refrigerator freezer door was bent and replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love knowing that no matter what happens, while I have geek squad protection, I don't have to worry about it breaking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it reassures me to know that I have this option the electronic parts has no word of honor and this gives peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REVIEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'VE USED GEEK SQUAD MANY TIMES IN THE PAST. I HAVE NEVER ENCOUNTERED ANY PROBLEMS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Move!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't make a purchase of an expensive appliance without the 5 yr plan! Divide the cost of the plan by 60 months. Its a no brainer!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth the money to get a warranty for your big appliances. You always get great service if there’s a problem with your purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compare the rate to Homedepot warranty they are by far the best in price. Installation was fast and easy. Communication was very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for installs and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for installs and mounting. Highly recommended for those in need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the Geek Squad team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone at the Best Buy store has been very helpful and always available to answer our questions. The Geek squad membership discount is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always enjoy my Geek Squad Protection plans!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always relied on Geek Squad Protection plans for most of my major purchases, and have always found them to be reliable and timely in supporting my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always enjoy my Geek Squad Protection plans!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always relied on Geek Squad Protection plans for most of my major purchases, and have always found them to be reliable and timely in supporting my devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered warranty for future protection. I haven't used it yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it to protect my investment definitely on big purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this stainless steel refrigerator for my house in California. The refrigerator was beautiful and added value to my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this protection because if anything happens I know it’s safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend Best Buy and geek squad, Excelent company and. Service

    I would recommend this to a friend