Customer Ratings & Reviews

We remodeled the kitchen but my wife wanted upgraded appliances. It’s on the small size for me but she loves it.

I never got a chance to try calling the agent yet, but buying this plan was very easy and i feel like my open box is protected for 3 years with this.

Having the protection is nice but the process is pretty bad. Had my issue escalated. Notes were not taken properly. The WORST part was the service guys that they have a contract with.

Fast and professional no delay no bs good good good

Excellent product, excellent price and good service

We purchase almost all of our electronics through best buy because of the great experiences we have had for coverage of items.

Great plan. If anything goes wrong they will attempt to repair if it can not be repaired they will replace the product.

3 Year protection plan, what's not to like? Great piece of mind and hassle free. I'm a fan of the plan!

Everyone says Samsung refrigerators are something to worry about. nothing to worry about here now that i have the geeksquad warranty.

Always wise to add Protection Plans especially with the Covid delays in delivery nowadays.

The service contract looks like it would be helpful. I hope I don't have to use it

Purchased protection for my refrigerator. After setting it up, I ended up needing service, and every person I have talked to has been professional

Glad I have this warrant but also I am hoping my new appliances are so good I won't have to use it.

All I can say about the Geek Squad is Awesome, awesome service, awesome nothing more to say....reliable, knowledgeable, and again awesome.

Haven’t used it yet but I’m hoping it will be worth it if I have to. Hopefully I don’t have to and then quipment is great.

Because my new LG Fridge has so many different options, I thought the extended warranty would be worth it in case something goes wrong.

Bought a refrigerator from best buy outlet. It was an open box but was said to be still functioning. After having it for 14 days we noticed everything in the freezer had defrosted. Temperature reading inside the fridge said the freezer was at 0 degrees Fahrenheit but in reality it was at 60 degrees when i put a temperature probe inside. Geek sqaud came out 4 days later to repair. They claimed the gasket on the freezer was not sealing correctly cause it to let heat in. They then “repaired” it and later that night it was still not freezing. Had to call them again and now have to wait another 2 days to have someone come out again.

It was helpful but some things aren’t covered.. but those that aren’t part of the plan can still get fixed by recommended venders

Okay, if you like giving money away the Geek Squad protection is for you. When we purchased our fridge we were informed that the geek squad protection would take over once the factory warranty ended. Every time we had to have our fridge repaired we were told the geek squad guys were just all booked up and it would need to go thru whirlpool direct. After two dozen repairs we find out that the fridge - that should have been replaced - is no longer covered. So essentially we gave Best Buy money to fix a fridge that they never had any intention to fix and didn't even schedule the service to fix. The way this warranty works is complete garbage, the service on it is garbage, the customer service is garbage. Maybe I shouldn't say that, garbage becomes something useful when it's broken down. There is nothing about the geek squad name, service, or warranty that is of any value to anyone on planet earth. Do yourself a favor and save your money.

Love this look! Great quality.. beverage center js fh