Customer Ratings & Reviews

Have not had to use this plan yet but feel it was a Great decision to purchase this plan .Thanks Best Buy your Home Delivery was very helpful and friendly I know the Geek Squad will be just as efficient if ever needed !

Works great as long as you know what’s covered and what’s not

The best buy/geek squad warranty is money so well spent. It's worth every penny to deal with them versus the manufacturer if you have an issue.

This membership is an excellent value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases. This is an excellent value to ensure coverage on my new refrigerator for 5 years.

It’s nice to have and just make sure you know what it covers

Definitely gives a buyer peace of mind with large purchases.

This Refrigerator was out of the box, and used (supposedly for display only), 12 hours after I got it home, my wife came home from work. I hadn't even plugged it in yet, so, I wanted to show my wife what a great purchase I had made, and how roomy the inside was. So I started pulling out the drawers one by one. Well the bottom drawer on the right (refrigerator side) would not open. Upon further inspection, found approximately one (1) inch of Ice formed in the back of the refrigerator side of the refrigerator preventing the drawer from opening. Also, the nylon hoses on the back of the unit, one of them had been twisted and looked like it was creased.... nice Refrigerator but, I didn't want to purchase a problem, so exchanged it for a nicer Whirlpool refrigerator.

The best ever had it 3 years now and works like a charm this is really the Best Buy

Service is always good and people are very helpful snd pretty knowledgeable.

Haven’t used it yet but it gives me piece of mind that the used machine I bought is under warranty.

The 2 young ladies Diana and Jessica were so helpful with the entire purchase, start to finish. Many thanks. Honorable mention also our team of driver/delivery. Thank you.

They have good and professional service and they are so careful about the floor and walls when they installing appliances

Considering the previous Deep Freezer we had stopped working a little over two years, we had to purchase protection for the new one. We decided to go for the protection this time because it is cost effective.

Had a problem and it was handled and fixed, so I’m glad I got this.

Geek squad has helped us multiple times! Great customer service!

We purchased the five year warranty and hope we do not ever need to use it, however the quality of appliances made today are not what they used to be. From TV's, Washers, Dryers, Stoves and Refrigerators, etc..., even when paying more for what is supposed to be better quality with supporting reviews, these appliances and more have all required some repairs within months of delicate ownership use. Even if you are very handy enough to do your own repairs, I recommend doing thorough Internet and You Tube research to learn of the various possible problems before hand.

Bought the store brand Insignia 20.5 cu ft fridge in stainless steel and within a year the shelves started breaking. Spent 3 days attempting to remedy situation through extended 5 year warranty purchased. Was told damage is difficult to prove or disprove and that an appt to have a technician come out to my house would be necessary to determine if shelf was indeed broken and whether it could be fixed or needed replaced. I had brought the broken Insignia refrigerator shelf in to the store with me. I asked if he was saying the only course of action I had was to take the broken shelf back to my house, try to reinstall it and then schedule an appt with a tech to come to my house to make the determination that it was broken and he said that my understanding was correct. He said it was corporate policy which he had no hand in creating but must abide by . I asked where the "fix it" techs work out of. He said the stores but there was no way for customers or fellow employees to contact them when in store and directed me to contact their main 'help" line. Since I had already spent 2 days trying to get help through the online chat function which led me to be told to bring the shelf into a store to get service only to be told by this Geek Squad employee that their helpline employees were incorrect and now on day 3 of trying to get a workable fridge main shelf I needed to go call the helpline again. I told him I was reluctant to do so as I was already 3 days in and the helpline had sent me to him and he was trying to send me back. I asked for contact information so I could discuss my experience and how their corporate policy effected me and he again gave me the help line telephone number and said that there were no addresses or emails that customers could access or be given, that it was corporate policy that he had no control over because he just worked there. Why even bother? With poor quality products and poor design backed up by the Geek Squad who refuses service and employees who simply can't or won't be autonomous or attempt to actually remedy a situation, why even bother? Spend your money elsewhere, somewhere you and your money is valued and appreciated.

Love this refrigerator. Its very spacious and stores alot of food which is why i love it and the sleek design is a plus. Very nice.

If it wasnt for the 5 year extended warranty on my SAMSUCK refrigerator, that hunk of junk would still be in my kitchen (actually no, I would have gotten rid of it myself!) I had originally purchased the 5 yr warranty on the Samsuck and after 9 +/- warranty repairs, I finally got a warranty replacement fridge, GE 27 cu ft French Door fridge with water dispenser on the inside and ice maker in the freezer where ice is supposed to be. So far, so good. I did add the 5 year warranty to the new fridge as well. I just really hope I don't have to use it this time!

This has been a great fridge. We've had it for two months now and we love it. The interior lights are great for seeing everything in it, and the LEDS are a nice change from the standard old lightbulb. The Fourth Drawer is nice, but it takes some getting used to. We use it for kids snacks and beer. Awesome combo? You bet. With the divider, it's easy to separate the two. The divider does not lock, so be prepared for your wine and beer bottles to roll around, unless you're careful about arranging it all. This fridge is big. I mean, it looks kind of silly in our outdated kitchen, but next year's remodel will fix that. There is a lot of storage, but you will not use all of it unless you are careful in your organization, both in the fridge and freezer. When you have leftovers, fruit, pizza boxes, etc., it's easy to forget about that yogurt in the back that you opened last week... Bottom line, buy this fridge, especially if you are looking for a big fridge that looks great.