Customer Ratings & Reviews

Love this fridge so far - it is set up to easily attange shelves as needed and organize contents clearly and easily. Keeps everything at proper temps too

Warranty is good to have on all appliances just in case your appliances malfunction.

Well, good news is that it’s affordable and available. Always purchase extra protection. It is pretty seamless however if your fridge broke it doesn’t provide you a spare fridge while you’re waiting for parts to arrive or your exchange. Also, if they decide to exchange say in year one, than you lose the original extended warranty, it is not transferable and not protated as a credit.

I normally don't buy protection plans. My last refrigerator lasted for over 20 years with no major problems. This time I did because it was cheap and comprehensive. Hope I never have to use it but you really never know. At least I don't have to worry about it now. Peace of mind is golden.

excellent service ! we are very thankfully about the service from geek squad

I've had this Samsung fridge for 4 1/2 days, paid for a 3 yr. extended warranty and there are now problems with the freezer. I went on the Geek "Help Chat" and the geek told me that a repair visit would start at $99. I then called the Geek Squad and was told to call Samsung myself. I certainly could have spent the $200 extra warranty money on something worthwhile, because this isn't.

I don't always buy GSP, but I did for my refrigerator. It was nice that the saleman didn't try to oversell me. I could have bought 5 years, but he said I could buy 3 yrs now and then add to it for the same price in a couple of years. It was something that I wanted, but now I can try it for a few years and see how things go and decide if I want to add to it later.

I haven't had a chance to use the service agreement but if I do it's there very happy with my purchase

This protection includes coverage for lost food, which our home warranty did not cover.

Have not used this product yet, and hope not to use it. I have used the same company for other items and never had any trouble with claims.

Geek squad is always a safe bet and highly recommend it. They are dependable and respond quickly.. I have always had great service.

I am certainly enjoying the functions I have on this refrigerator. It is one of the highlights of my home. Anytime I had a question concerning how to operate it, the geek squad was always available to assist me. Thank you Best Buy! I’m glad I purchased it.

Had a refrigerator with manufacturing defects. Fortunately, we had an extended service policy. Therefore would not purchase another refrigerator without an extended service policy Geek Squad.

Best Buy has the best protection plans and i highly recommended their Concierge Service! James Rowan was a life saver and a stress reliever when i was purchasing appliances for a new home and trying to arrange for delivery and installation from another state!

Best Buy has the best protection plans and i highly recommended their Concierge Service! James Rowan was a life saver and a stress reliever when i was purchasing appliances for a new home and trying to arrange for delivery and installation from another state!

I have not us3d the protection plan as of yet but the geek squad has been very helpful with setting up my printer to the new MacBook I just purchased. They very very understanding and helpful with every question and we were successful in getting my laser printer to function.

Comforting to know this will take care of any ussues

It stands to reason with any new appliance you need a Geek Squad warranty with all the electronics and high tech that can go awry (it’s no longer your reliable appliances of yesteryear). Do yourself a huge favor and get one!

Got my 5yrs warranty purchase. My first LG refrigerator stopped working just before the warranty ended. Called Best Buy repair service came to house. Refrigerator serviceman decided i need a new refrigerator and that's what I got.

Not worth the risk of not adding on an extended warranty. Too early to tell if it is a quality service.