Customer Ratings & Reviews

Beautiful refrigerator, easy access water dispenser. Love the easy ice dispenser tray and freezer storage.

Bought the store brand Insignia 20.5 cu ft fridge in stainless steel and within a year the shelves started breaking. Spent 3 days attempting to remedy situation through extended 5 year warranty purchased. Was told damage is difficult to prove or disprove and that an appt to have a technician come out to my house would be necessary to determine if shelf was indeed broken and whether it could be fixed or needed replaced. I had brought the broken Insignia refrigerator shelf in to the store with me. I asked if he was saying the only course of action I had was to take the broken shelf back to my house, try to reinstall it and then schedule an appt with a tech to come to my house to make the determination that it was broken and he said that my understanding was correct. He said it was corporate policy which he had no hand in creating but must abide by . I asked where the "fix it" techs work out of. He said the stores but there was no way for customers or fellow employees to contact them when in store and directed me to contact their main 'help" line. Since I had already spent 2 days trying to get help through the online chat function which led me to be told to bring the shelf into a store to get service only to be told by this Geek Squad employee that their helpline employees were incorrect and now on day 3 of trying to get a workable fridge main shelf I needed to go call the helpline again. I told him I was reluctant to do so as I was already 3 days in and the helpline had sent me to him and he was trying to send me back. I asked for contact information so I could discuss my experience and how their corporate policy effected me and he again gave me the help line telephone number and said that there were no addresses or emails that customers could access or be given, that it was corporate policy that he had no control over because he just worked there. Why even bother? With poor quality products and poor design backed up by the Geek Squad who refuses service and employees who simply can't or won't be autonomous or attempt to actually remedy a situation, why even bother? Spend your money elsewhere, somewhere you and your money is valued and appreciated.

Works great as long as you know what’s covered and what’s not

I purchased the Geek Squad with our new refrigerator because I neglected to do that with our Samsung fridge and had nothing but problems. My new GE Profile has been great but I know I have the Geek Squad protection if I need it! What a great feeling!

It’s nice to have and just make sure you know what it covers

Definitely gives a buyer peace of mind with large purchases.

it’s worth it although it’s pricey. Found out that this insurance is through Best Buy unlike the third parties that Home Depot and Lowe’s use.

Great deal with a new application. Hope we don’t have to use it but it’s there if needed.

I love everything about this refrigerator. My only one wish is that the ice cabinet for the ice maker were a little larger. If you fill up 3 or 4 cups full with ice, you're done, and have to wait till it makes more. However, the drawback to that would be losing the 3 small shelves that are right behind the ice maker. I can still empty the cabinet into the provided bin in the freezer drawer to accumulate ice and turn on ice plus to speed up the process. So, I'm glad they provided that as an option. If they didn't provide that, I would probably take a star away. I do recommend this fridge.

Had a problem and it was handled and fixed, so I’m glad I got this.

I'm finally getting around to a review after buying this last spring. I bought this for maximum easy storage for everything out of my garden and meat storage.there is plenty of extra room for prepackaged grocery store food even with the beef 1/4 and my vegetable.its so quiet you have to look and see if it's even running.its easy to keep organized and the 3 baskets are a boon for the things you tend to grab the most.i am exceptionally pleased with this freezer and the deal I got on it.why would I pay more for those name brand snob brands just for the name.insigna brand has been fabulous for me and the little bit of money it costs for the geek squad coverage I don't worry about anything going wrong.the geeks have given great service on everything I've bought at best buy so I'm confident this was a smart buy for the money.

Geek squad has helped us multiple times! Great customer service!

Service is always good and people are very helpful snd pretty knowledgeable.

It's really simple, Appliances are an Investment. Protect your investment, save yourself the headache of having to deal with possible issues down the line.

The best ever had it 3 years now and works like a charm this is really the Best Buy

Within a day of having our new refrigerator placed, we realize that something may have happened to the refrigerator during shipping to Best Buy. It was very simple and easy to contact Best Buy to get a new refrigerator to replace ours. The geek squad came out did their job and sent somebody to make sure that the job was handled correctly in addition to amazing technicians. I cannot recommend enough about getting a warranty with your appliances.

Have purchased Best Buy Geek Squad Protection plans for multiple laptops and equipment over the years. Never a regret.

I am extremely pleased with my new refrigerator. The storage capacity is excellent and it fits perfectly with my needs. I love the interior layout, which allows me to organize food efficiently and easily accessible. Additionally, the modern and stylish design perfectly complements my kitchen. The refrigerator is quiet and energy-efficient, which is also a great advantage. Overall, I am very impressed with the quality and performance of this appliance. I would definitely recommend it to anyone looking for a reliable and high-quality refrigerator.

I love the refrigerator I purchased at Best Buy although once getting it home I realized I needed a wider front door but was able to work magic with only a couple standard tools was able to easily take doors and drawers off and we now have a new family member that also is insured at a low cost. Hope to enjoy it for years to come.

Great delivery service. and delivery very pleasant