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Customer reviews

Rating 4.5 out of 5 stars with 4590 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 4,590 reviews
  • Rated 5 out of 5 stars

    Tammy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my FRIDGE quickly! Love the local best buy..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spend money to save money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only covers issues that affect the operation not comes Eric issues such as dents and scratches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection warranty for a few bucks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an appliance like refrigerator, it is worth buying protection for few more bucks. Gives peace of mind. Geek Squad provides good service if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get the extra protection plans. I am very glad that we do because there has been two items that we have needed it for over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always pretty good I hope I never need to use them for my new fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great feature to add...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value and excellent Service as usual from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, just in case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection gives peace of mind for those just in case scenarios.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always comes in handy, I’d rather not stress and let the professionals handle it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great squad helped me with my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needs help getting my computer started and he took his time helping me

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Love the extra protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the Geek Squad protection in place because I do not have to worry about the "what-ifs" in my budget. If I have an issue, I call the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squat Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderfully competent and friendly people who wanted my issue resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Protections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always purchase the geek squad protection to ensure our products are warrantied by Best Buy;s realibility

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchentoys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys did wonderful job setting up are appliances and was very nice to help us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven’t used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had the need for Geek Squad other than to replace my tv and that went flawlessly. Would recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have geek squad protection for my dishwasher. The GE dishwasher has broken down after two years of use. So far, I have been unimpressed with Geek Squad service. I had to wait 30 minutes to try and get an appointment on a phone call only to have them drop my call. I then resorted to online chat, and I had better results in that I got an appointment scheduled for them to check the machine (still took about 20 minutes for her to schedule the appt on the chat). Unfortunately, that appt is 2 weeks out. My guess is once they come to check it, they will order parts. I will, as a result, be without a dishwasher for several weeks. There is really no quality support here. The scheduling was terrible. The wait is terrible. I have bought a few appliances from Best Buy, but after this experience, I am done with them.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this 3 year standard geek squad protection just in case needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fridge though a bit pricey. It is very roomy and connection to the internet is nice addition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to have a extra warranty.. We get the extra warranty with all major purchases

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great deal when included under a promo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No doubt about having this service. I don't like to take risks.

    I would recommend this to a friend