Customer Ratings & Reviews

I’m very happy that they do take care of the product pass the manufacturer warranty.

Definitely get this protection but any expensive appliances!

This refrigerator, so far has been great, and much better than the Whirlpool that failed me again. LG has successfully addressed the compressor problems which is the reason I purchased it. It's quiet and spacious - well laid out interior.

I highly recommend purchasing the Geek Squad 5-year insurance plan for any appliance. We bought this with a refrigerator 4-1/2 years ago. Had recurring issues with the ice maker and since parts could not be acquired to repair it, we received 100% of the purchase price for the refrigerator to put toward a new replacement. Be advised that Geek Squad has up to 30 days to deliver parts, so repairs can take a while if parts are not readily available. Geek Squad dispatch team was easy to contact and nice to work with. They explained everything and assured me that if I was in a "no cool" condition that they would have activated coverage more quickly.

I purchased a new refrigerator with the 3 year protection. When the refrigerator arrived the delivery men unwrapped it outside and checked for damage. The water dispenser was hanging off the door, wires showing. They apologized and reordered a new one right away. I always have great delivery service. I purchase the protection on all my appliances and electronics. I had a washer replaced with a new one that stopped working. We've had several items replaced with the protection so I highly recommend purchasing this extra.

Very good plan. Will recommend it for every purchase

Thankful to have this for my new refrigerator, but luckily I have not had to use it

Well worth it. They honor their warantees. I gort a 100% refund on a fridge that crapped out after less than a year.

This was very helpful when my LG fridge had issues. With Just a phone call away, Geek squad was supportive and sent help on time. I got a new fridge without extra fee when my fridge was not succesfully repaired.

Great price and hope never to have to use the warranty not it is there of I do!!

I have never been disappointed with the Geek Squad. They know their stuff and the stuff they sell. I appreciate the wonderful service.

Haven't had to use it yet. Hopefully I wont have to but you can't beat the benefits you get with it.

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

Geek Squad is always been good they come out get the parts ordered and sets appointment to come back and install them!

They are great and super intelligent to install my 85 inch tv super quickly 100% recommended

I using my store it’s really good I have 5 this fridge.

I purchased an upright freezer (best buy exclusive brand) that stopped working within a few months. Unfortunately, I originally didn't purchase the extra geek squad warranty, but after several emails and calls (due to unknowledgeable employees) Geek Squad still made it right, by exchanging the freezer for a new one, and allowing me to then purchase the extra Geek Squad warranty! I did have to load the freezer in my vehicle, to return it, but some Geek Squad members, took care of the rest. Since I purchased the Geek Squad warranty in the replacement freezer, a technician will come to my home to repair/replace the freezer, if need be.

Love it thats my baby lol, love everything about it, it keep food cool and fresh

Had small problem with my new fridge Best buy promptly came out repaired replaced the item that was bad fridge works great definitely worth getting the extended warranty

Hopefully I'll never need them for repairs on my fridge but the install was great and they handled my merchandise with care