Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4593 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 4,593 reviews
  • Rated 5 out of 5 stars

    worth it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i just purchsed the 3 year wareanty for only 100..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hopefully not required

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refrigerator is new and hence no service has been sought for. Hopefully not required.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mayor appliance repair times unacceptable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy-LG Repair servicemen schedules too long, refrigerator not cooling properly had it repaired twice in less than a month and after they acknowledge it needed to be replaced it's taking them an awful long time to resolve issue, I waited since January until March 2021 for them to issue a refund (Not refrigerator all this time) when they finally issued one electronically the link doesn't work and they are telling me I need to wait another 2 weeks for them to send another e-refund. Not even sure if that one will work. called 10 different numbers from Best Buy and all of them route you to the same customer service department with the same answer that my case cannot be solved, apparently CSR doesn't have managers. so frustrating

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    warranty is a must.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy warranty with 90 percent of my product. It has paid for itself several times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad protection for 3 years for an appliance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good buy for an appliance. Would recommend for anyone who purchase needs to be protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is affordable and gives me peace of mind with a high price purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Price was right!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time purchasing an appliance warranty; and first time purchasing Samsung appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good the have protection plans on appliances really good in case they mess up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service and support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't go wrong. Always there to support and fix an issue. I would never not get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great "insurance "

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Geek Squad before. They are the best to have. That extra piece of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dropped it off in perfect condition!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to protect your investment and geek squad has the best protection out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome insurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I never need them but I'm glad to know they are there for me if it breaks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service that they have at bestbuy...........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't Used yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I never have too. Great deal on the 5-Year Standard Geek Squad Protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the 3 year guarantee..............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to not have to worry for the next 3 years if the fridge breaks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good program

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It make you feel safe and peace. The price is right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent support and service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had such great service everytime we needed a service, definitely a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having peace of mine, knowing I can call them to fix my computer.

    I would recommend this to a friend