Customer Ratings & Reviews

I never get extended warranty. Manufacture warranty doesn't cover replacement of contents, only the freezer. I put $600.0 of meat in there. Best buy warranty covers contents. Since this is a cheaply made product, I got the warranty. By the way, BestBuy advertises it as 3 years, but it is really only two as the first year runs concurrent with the Manufacture's Warranty.

I have been waiting over two weeks for a refrigerator repair. The tech said he needed a thermistor and a fan for repair. Guru Electronics after multiple calls finally let me know that parts are back-ordered from their distributors. I found the parts on-line in less than 10 minutes. Still no repair but hopeful that the Geek Squad will allow purchase outside normal lines of purchase. NOT HAPPY. PS. Cannot call the local store - directed to wait forever with the national call number.

Was not installed right.The geek squad was called out 3 times and finally had to order me a different frig.

Pricey and we were not offered the multiple plan after we purchased 5 appliance from them.

Purchased refrigerator new. Gaskets failed in less than 24 months. Have both Total Tech and Geek Squad protection. Geek Squad was almost $500 and was supposed to be never pay for parts and labor and failures from normal wear and tear, we'll repair it or replace your product. So when I called to get the gaskets replaced under warranty I'm told there will be a $128.08 charge because the gaskets tearing and leaking aren't covered by the manufacturer, Geek Squad for almost $500 or Total Tech for $200. TIn my opinion this is total misrepresentation and failure to disclose all the Geek Squad warranty protection escape clauses Best Buy uses.

havent had to use it yet. Hope it is worth it. FTJ.

Haven't use it has yet will review if I do but right seems ok from what they said in the store

Useless geek squad. Worst ever service. 2 months into purchase of my fridge with broken handles. Refused to do anything as it’s still under manufacture warranty and manufacturer doing nothing. Spent hours on the phone between LG and geek squad. Why do I pay extra for geek squad ?? Scammers

Works as expected. Came packaged well have had no issues.

I have not used this yet on my new appliances, I hope the service is good when its needed

necessary for any new fridge. in case the first 3 years theres something that goes awry

Why did i pay full price for this piece of equipment? Extended warranty was the only saving grace. i missed out on the class action law suit.

I have been trying to schedule a Repair for my refrigerator for 3 months now. I have been given a Case # 243267036. But have waited for Several Hours on Hold, but they will Not schedule a Repair of even answer the darn call. I experienced the same situation on the website, will trying to do this via Live Chat. My next call is to the PA State Attorney General to prefer Fraud Charges against these people.

Requested a repair for my refrigerator and received an authorization for an exchange . After calling 6 to 7 people to get the answer needed , the catch is it I have to bring it in the store myself for the exchange, which I don’t have the means to do so this is a 9.2 cubic refrigerator. This is not a little fridge. Horrid service make no sense to customers but convenient to Best Buy.

Bought the plan just in case, hopefully when I have to use it , won't have any issues.

THE PROTECTION PLAN IS A LITTLE HIGHER THAN OTHER PLACES

Tried to use Geek Squad when we had issues with the install but they weren't of any help.

The agents were pleasant enough at 5he counter. But the equipment never worked the same.

I never got to use this product so I can’t really say how useful it was.

The price was worth it but not sure what it includes exactly since most items are under warranty for at least 1 year