Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4599 reviews
(4,599 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need any help with so I can't say much about it
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE SERVICE & NOT WORTH IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE SERVICE, NOT WORTH IT, THEY ARE NOT SERIOUS, THEY DO NOT HONOR THEIR GUARANTEES
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Samsung French Door Refrigerator. Failed after one year and 2 months. Took three weeks to get it fixed, and the only problem was the condenser was dirty and needed to be cleaned.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They weren't able to fix my leaking Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mentioned no service in area. Geek Squad did not resolve issue.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad installed my refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing but issues, they came in and installed my refrigerator damaged the door. took forever to get it fixed.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out to repair it...didn't...they say they can't....I want a refund on my warranty as its useless
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to overcharge me.................. ..........
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have trouble with my refrigerator and nobody listen, we call 4 time and no results
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time out of your day to connect with us on this. I'm sorry to hear you're having issues with your refrigerator and aren't getting adequate help. It's always frustrating to feel neglected and like your time was wasted. We understand we're having long wait times due to a much higher call volume. So for the time being, I'd recommend reaching out to your local Best Buy store as they should be able to set up an in home diagnosis, which is covered within your protection. I hope this helps. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Was supposed to get a refund never received!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my protection plan and was promised a refund by check in the mail. Check never arrived.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to reach out about this. I'm sorry to hear that your refund never arrived. We'd be more than happy to look into this for you. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unknown Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know just got it haven’t had to use it yet a little hard to rate at this time
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No benefit to me. Pressured into this purchase, no help to me
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really worth it for the price. They still charge you for everything.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk they won't fix it. wasted money. they suck. Don't buy from them
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I cannot recommend any protection plans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend any protection plans at this time
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Why would they even ask for a review?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a warranty, it costs a lot and you hope not to use it.
No, I would not recommend this to a friendRated 1 out of 5 stars
GARBAGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT....FOR MY FREEZER NEVER CHANGE ME AND NO WORKS
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not electricians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is very crude. Use someone else to mount tv.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Service people could not fix our tegro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Sent out 2 people who did not know how to fix our 9 thousand dollar refrigerator Made us call manufacturer This was a new kitchen aid We’re on 3 months of waiting
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and ensure that appointments go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t recommend Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service department is less than helpful. I won’t buy appliances from Best Buy Again.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Too Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find it expensive ($479.99) even with the 20% discount from my Tech Support Membership.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.