Customer Ratings & Reviews

This a modern look skinny refrigerator. It fits in an small space and is flatering. I just love the new look in my kitchen.

This is good for our refrigerator in case there is a problem.

These guys came out to repair my refrigerator several times. They couldn't fix it because the parts from Samsung were bad. They gave me a voucher to replace the refrigerator. When I chose the second refrigerator they delivered it, set it up, and hauled the old one away. (old refrigerator was less than 1 year old). Kudos to these guys for their patience and determination to keep a customer happy.

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

The Geek Squad installed my TV and headphones. All work well. They were ontime and very helpful. The answering service to schedule the visit was terrible. I could not understand them nor could they understand me. They may say they speak English but I did not think they did well enough to be answering phones. Worst part of Geek Service. Need to bring to US.

I've never had any issues with Geek Squad. I think for your money you get a lot of coverage. I think its important to have a warranty for a high cost appliance.

The best response and the service. Very professional.

Geek squad was very knowledgeable efficient and helpful

With the high cost of repairs I thought this a practical move. Factory warranties typically only last one year and dealing with the factory can be more problematic. I bought the 5 year plan for my whirlpool refrigerator. Its covered from top to bottom for 5 years. If anything goes wrong Best Buy's Geek Squad owns the problem. They'll even replace the frig if after three attempts to repair it do not fix the issue. I have not used the service so far so I do not know how well they do their thing however. I gave the plan a 5 star for the top to bottom responsibility for 5 years straight that Geek Squad provides.

Im confident that my fridge will be covered for the five years it has. I have used their services for a game console so I'm sure they can help me for a fridge.

Have used this in the past. Very reliable and great service.

Awesome group of people to fix and answer questions Installed new SSD hard drive. Everyone seems to know the products thoroughly.

100% happy with my washer and dryer. Vacuum cleaner and 65 inch Sony Bria TV. Great color thank you Best Buy.

Outstanding service. Good merchandise with good warranty.

I purchased the LG refrigerator in 2019 and used it in my first rental property. I never had any problems with the fridge, so I made the decision to buy the same model for my new residence.

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

I have always selected the geek squad protection plan when it comes to electronics or appliances. They will either fix the issue or find another product to replace it. Well worth the extra money.

Did not have to use this because refrigerator works perfectly

REFRIGERATORS ALWAYS ALWAYS !!! NEED A SERVICE CONTRACT