Customer Ratings & Reviews

Brand new dishwasher received with defective handle. We live in a rural town so no factory reps available and no local Best Buy (miles away). They made provisions for me to have the part ordered and installed by a local appliance repair store in our little town. Geek Squad had me pay the local person and they reimbursed me via a debit card for the full amount of the repair. Worked like a charm. Thanks.

Bought the extra protection when getting our new fridge! Totally worth it!

We replaced our old dishwasher last year with a Maytag which we love, but the motor quit working. While that is rare, we're so glad we had our Geek Squad protection. We contacted them and within a few days it was fixed and running smoothly. We haven't had any issues since. The tech guys were efficient and friendly. We'd recommend this to anyone getting appliances to include their added coverage.

Love this refrigerator. No complaints. Wife loves this refrigerator. At first she wanted me to buy one less expensive. I talked her into buying quality one time purchase. And she's been thanking me since.

Excellent customer service as always the geek squad is the best

I love this freezer!!!! Standup is the way to go, this thing has so much room, it’s sleek and great visually and I couldn’t be happier. I may get a second one.

I have to say the Geek Squad warranties have been great! I have had to use them through the years on a couple of items and there are never any hassle or question when needed. The staff is always great to work with. I never buy any produce wihtout the purchase of the warranty offered.

Rather have the warranty so I can feel better about my larger purchase

This may be the only way to get BB attention. I've recently purchased this fridge for my rental house at the store with my rewards number and the purchase shows up, as does the purchase of the 5 year plan, but it doesn't show under my Geek squad plans and services. I have to hunt for it. and the receipts are only on there for two years. What will I do then? It happened with a stove I bought a little over a year ago. I have a ticket in but it's still not showing. Get your sh** together Best Buy. Show all my plans that i pay for. Thanks 5Year Standard Geek Squad Protection 5 YR GSP $ SKU: 7873203 Quantity: 1

I have not needed it yet. Let’s hope Best Buy sticks to their end of the bargain. I did contact the manufacturer for a replacement part, and they were super prompt. Fingers crossed

Service outstanding, of the truck, installed, reviewed operation. Done in an efficient manner.

Good quality, recommend refrigerator for the cost.

Great to have this program for purchases. Could be a bit cheaper

If you have ever had a big purchase go wrong, you’ll know this is a good idea. Warranties/protection plans can seem like an added cost for something abstract - until your appliance breaks down randomly and you are left to cover a huge repair/replacement cost. Wise to spend a few extra bucks now rather than hundreds or thousands later.

The gents fit it to the right location and connected with instructions. Thanks

With both this LG refrigerator and a Maytag washer that we purchased from Best Buy, we added the 3 year Geek Squad Protection plan. The selling point for me is the fact that if we have a problem that requires service once we are out of the 1 year factory warranty, we don't have to go thru the manufacturers, which can sometimes result in delays, etc. Instead, the Best Buy Geek Squad will take care of any problems we encounter. Well worth it, in my opinion.

Had plan on new refrigerator. Had four service calls over three years on ice maker. After last call Geek Squad tech recommended replacing fridge. He completed all details and told us how to exchange. Got same style fridge for same price(on sale). Even got prorated refund on old protection plan. New fridge, installation and new protection plan cost less than $150.

Recently purchased a refrigerator and they were exceptional in their help. They went above and beyond with the install. Would love the thank the gentlemen that came but don’t have their names.

Always get this with any large appliance purchase! You will never regret it.

Definately worth the money, seems like you wouldnt have any hassle with geek squad