Customer Ratings & Reviews

Their always there when you need them ,great customer service .would definitely recommend them when making any purchases.

I had to contact Geek Squad for a problem with my recently purchased washing machine. Because it was still under the machine's 1-year warranty, they had me contact a local appliance repair service. I was told that Geek Squad would handle the repair themselves after the manufacturer's warranty expires.

associate very good in working with me. took extra time

Damian and Ryan were able to fight through several computer and order glitches to exchange a refrigerator for the one I originally wanted. When the system dropped my warranty, the were able to gift it back to me. I am so grateful I went in person and had this handled by these two professionals.

worth the price. Feel secure knowing I have a great team to back me up when devices are not working at their best

My Fridge failed and they could not find servicer. They replaced it with a LG side by side and refunded me the difference. I now am so much better off with the LG. This service is worth purchasing when buying a new refrigerator. They came through.

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

Our first warranty with our first refrigerator was great in getting our money back for the fridge, being we had it less then 7 months when it started acting up. The warranty we lost when we bought a new fridge, being we "gave back" the fridge. Which I wasn't happy about, due to the fact we wouldn't have to "give back" the fridge if it could have been fixed. So kinda like throwing that money away in my book. Like I said, not happy.

I purchased the 5 year warranty, cause you never know. I figured it’s a major appliance, that I do not attend to purchase again at least for a good couple of years.

Geek squad - Installed refrigerator, noticed small dent, but they left all the packaging and tape inside. Was a challenge and took us a long time to take all the packing components & tape off. Very challenging trying to figure out how the shelving went in especially the shelf that has a mini moveable shelf. And the plastic bin shelf that goes over the beverage center does not fit correctly and is crooked in how it sits.

They are the best at there services, help on time love it

Very friendly out going very professional on time.

I would highly recommend get the extra protection for your higher price items.I had to use it on a friidge and it worked out great.

I purchased my old fridge and didn't get the warranty never happening again longest 5 years of my life. Was happy with the price for the 5 years so had to protect the new family member

Hopefully we don't get to use this insurance, but it does offer the peace of mind you have someone to call if things go bad.. Thanks

There when you need them. Needed assistance with a refrigerator, they sent someone out in a timely manner, ordered the parts, returned and finished the job.

Awesome services from Best Buy. I will buy more appliances from this store.

My Added Layers Of Geek Squad Protection Gave My Purchase A Sounded & Tried/True Bill Of Rights; Which Convinced Me To Sealed The Deal !

The agents installed my refrigerator and and microwave, and hauled away the old appliances without any cost to me. Total tech (geek squad) membership is the way to go.