Customer Ratings & Reviews

Due to space limitations, we purchased a Samsung refrigerator that had multiple negative reviews on a variety of websites. However, it was the best option for the size. We know we will have problems with it and in these cases, a Best Buy warranty is a must.

This is a great product to get for returns and warranties.

The folks were very professional. They were prompt. Professional in all aspects. Asked if there were questions. Told us how to contact them if anything came up.

Always have to get the geek squad coverage for my devices!

This fridge is by far one of the best ones we have had. Freezer and fridge space is huge!

I used the warranty to replace my fridge . I had no issues with the claim

I have not utilized this but hopefully it works when needed

this was a good service done on time we are very glad.

Have not had to use this yet but I definitely wanted the protection for my new fridge

Took really good care of me, very helpful and friendly.

Reasonable price for insurance for 5 years of peace of mind

This is a very good fridge it’s roomy I can fit all my items in it perfectly

Love my new air fryer. Bought one for my son too.

great warranty program i have not being able to use it but they offer great services

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

I love every part of it. Very well recommend for any one.

Bought for my refrigerator extended warranty for 5yrs. It was a little pricey and haven’t used it as I just got my fridge but hope it comes in handy when I need it.