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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4590 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 4,590 reviews
  • Rated 5 out of 5 stars

    Best service plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy geek squad service plans for all of the items I get from Best Buy it's just a no-brainer. They are the best service plans offered anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys installed my refrigerator professionally and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t skip the added protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you not want to protect your expensive fridge purchase for 5 more years? This covers you for practically everything you’d need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    75 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job installing and mounting TV. I have had no problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the refrigerator for 2 weeks and so far its absolutely awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guarantee for the refrigerator and different items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good recommendations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not needed them but good idea to have incase item breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 year geek squad protection plan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a previous plan that allowed us to receive a new refrig. Our old refrig was a lemon. We learned from this. Plan paid for itself several times over. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and set up my new appliances great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great added product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good to have this added protection. You never know when you need it. Just pay for the plan and then everything else is free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality standard protection & service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatly appreciate the 3 year standard Geek Squad protection plan to have Best Buy support for products and services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fix all problems quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had before geek squad for 5 years and it’s helpful for me and my family so I got for new refrigerator too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents transported and installed the product..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    warm fuzzy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the warm fuzzy feeling of knowing we are protected in case we have problems in the future. Our Total Tech Support Plan even allowed for a discount.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty nice fridge but ice make is an issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, this is a very nice fridge. We had a problem after awhile with the ice maker though. Had it replaced free because we were under warrenty. The real issues we had were with the delivery people. The rudest and most incompetent people we've ever dealt with. The morons almost flooded our kitchen after they left. No one at the Geek Squad could help us. I had to personally go to the store and speak with a manager who gave us a small compensation. I will probably not buy any large appliances from Best Buy anymore. Too many problems with delivery people and customer service.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    General Insurance Product from Appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to protect my recent appliance purchase. Each to buy in store. I wished if I would be able to buy over phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to have warranty coverage for your appliances. Geek squad protection is way better than dealing with the manufacturer warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and installed my fridge. They were cautious with my brand new wood floors. They were great. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NO WORRIES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues but glad to have coverage just in case something happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delievred good fast and reliable with care too

    I would recommend this to a friend