Customer Ratings & Reviews

Glad I purchased the Protection Plan because my Samsung ice maker Failed all ready. But the repair guy put in a new ice Maker.

Expensive insurance policy. I buy for piece of mind. Especially for the refrigerators. It’s a pain to replace them and expensive.

Our refrigerator broke after 1.5 years and it could not be fixed by geek squad or the manufacturer so they replaced it which was great but what they don’t tell you is that you is that the 3.5 years left on the warranty does not transfer over to the new refrigerator. So we’re out $350 for the original warranty and spent $350 on the new warranty. doesn’t seem right.

I was willing to give Best Buy another change but..... Same thing. We bought a Samsung fridge a few years back and starting having issues with the ice maker, it took 3 months to get it replaced. We Got an LG to replace the Samsung. August 21, when returning from a trip I noticed that the items in the fridge part was not cold and most of the freeze contents had thawed. I called Geek Squad, I was told it would be 24 hours before I got a call. No call back Saturday or Sunday. I finally called again the person I spoke with told me that it is 24 to 48 hours business days. I asked to speak to supervisor, I was told that they would tell me the same thing. I still requested to speak to supervisor. When she (Karen) came on the phone she said that it was still under manufacturer warranty and would need to contact LG, she finally got me through to LG and I was told that it would be 8 days before they could schedule appointment. My husband is 100% disabled vet and I am diabetic. I asked about a loaner or something to get us through, Geek squad told me that I would need to call the store that I bought it from to see if they had anything. I called the Forum store, after explaining the circumstances to the lady that answered the phone I asked to speak to Jesse, the manager that sold us the LG fridge, I was on hold for about 5 minutes and then with out speaking to anyone was forward to the Geek Squad. After almost 2 hours on the phone, mostly on hold. It will be almost 2 weeks of being with out fridge / freezer before anyone will be able to even come and look at it and hopefully fix it. Very disappointed with the geek squad appliance repair.

The agent installed my fridge in a timely fashion.

This is a must have for any device! We have had no issues, and was pretty simple to purchase! I highly recommend it!

I be always get the extended warranty on all of my major appliances. It’s always good to have for the just in case.

Always good to buy the protection because you never know what might happen to your item and then they can help you fast

Geek Squad has come to my rescue and has always been pleasant and helpful. A real must have just in case!!

A really good fridge. Love that theres no handles.

While not cheap, it does feel good with certain devices to have the Geek Squad protection just in case of the unforeseeable occurring

Haven't had to use this yet for the freezer; but I've used geek squad in the past with a great experience.

great so far, good value and good fit. It arrived little bit late tho

So far so good. Thank you whirlpool for this fridge.

Have not needed to use this service, but it is reassuring to know they are a phone call away.

Night and day compared to what we had, makes ice super fast and great sizing

Geek squad is always available when I have a question. They give me specific details and make sure all of my questions are addressed.

Given how easy things are breaking these days, it's advised to purchase the warranty for peace of mind.

Read all of the protection information I had previously plans with Best Buy before no issues when it comes to the plans

When you get to the counter always say yes to the extended warranty you never know when your product will have problems.