Customer Ratings & Reviews

It is a waste of money to buy the protection plan. It takes several months to get the parts in so by that time, you have to buy a new fridge anyway. Who can go without a refrigerator for 3 months...or longer, shoot I'm still waiting. They could give you a voucher for a new one but instead would rather order every part in the book and make you wait.

The only good thing about this is the security of replacement for 5 years.

Useless geek squad. Worst ever service. 2 months into purchase of my fridge with broken handles. Refused to do anything as it’s still under manufacture warranty and manufacturer doing nothing. Spent hours on the phone between LG and geek squad. Why do I pay extra for geek squad ?? Scammers

I bought & paid for it. Now, in November 23---29, 2020 I am trying to use it on my refrigerator I purchased at Best Buy, they can't find it.. I bought the Whirlpool 25.2 cu ft side by side stainless steel. Two shelves broke & I need them replaced. They haven't helped. Be careful with buying at Best Buy.

I only purchase these whenever it makes sense to do so

used it for daughter laptop, referred us to Apple store,

alright takes some time before they actually fix the issue with the fridge lol

Took 4 months and 7 visits to be able to exch fridge. Did not receive call backs when they said they would. Would spend an hr on the phone each time I called trying to get situation resolved. Had third party come out 7 times and try to fix the freezer and they couldn't. Had to reach out to corporate to finally get issue resolved. Not very happy at all with the run around I got from Geek Sq.

Good value for more economical items. Highly recommended

I mean it's geek squad service you get what you pay for

Now that I need to use my warranty its not active and now I have to wait until BB GS activates it and have to wait 5-7....in the meantime I have no fridge and its summer time

Do not even consider buying a protection agreement on an appliance. There is no protection agreement they pass you around they hang up on you they act like you got disconnected and don’t call you back even though they have three phone numbers for you. Absolutely DO NOT stand behind their product at all even when they just delivered it and it doesn’t work.

Before used to be 5 years, now only 3, the rest I think it is very important to have this service...

Bought the extra warranty. Hope I won’t need it. Was a good value.

Long wait on the phone, they need more help people in service.

The sale pitch was if not fixable they'll replace new one it's NOT TRUE! Yes I bough open box but the fridge was mfg defects they refuse replace new one I have to pay the difference if new one

Water dispenser leaks all over floor, and since day one the ice cubes are way too small and taste HORRIBLE

Was very disappointed when trying to use it for our Samsung ice maker. We were told when purchased that if the fridge was deemed not fixable, they would give us a new fridge, but later when we had ice maker issues, they said their coverage changed and didn't cover ice makers. I argued that we should are grandfathered because we bought it based on their old rules and finally got a new fridge.

Not quite what they sell you. They will tell you how easy it is to make a claim. Then you are suck with a broken fridge for a month before GS actually does anything about it.

The guys put mount up and installed tv over the mantle