Customer Ratings & Reviews

I needed to repair the compressor for my fridge and they took 3 weeks to give me a date to come repair it,I ended up exchanging it for another one because I couldn’t wait for the repair any longer

Doesn't cover anything. They will try to say you have a 5-year warranty with LG and LG will say that is only a cooling system warranty. But the warranty purchased through the geek squad is useless.

In several occasions I thought the compressor makes unusual noise and it is almost always on. I called GS several times on multiple days to no avail. I finally called LG!

The agent is rude. When I called for help. They said they cannot help. contact factory please. Geek squad protection plan is completely waste of money.

I was told that we could renew the warranty for another 3 years, Best Buy decided to change that last year!! so now I'm told no renewal. this was key for me, No more appliance purchase from best buy for me. ill take my business elsewere

Too much time on the phone. 40 minutes to make an appointment for refrigerator repair. Had to listen to terrible muzak. It took BB about 2 minutes to accept my $500 for coverage. Why the delay on this end?

Terrible service hours of waiting still waiting on a replacement refrigerator it’ll be almost 3 weeks without one they do not get in any hurry. I will not purchase anything major from Best Buy again the additional warranty waste of money

Still trying to find the details of the plan. I should have asked for a printed copy.

As of today I have made 4 appointments including that day of delivery and I still have a refrigerator that opens the wrong way. I was just told that there are no customer service supervisors because they are working from home. As soon as I find the link to cancel my protection plan I am going to and use the money to hire someone that will do the job.

3 techs came on different occasions and still can't fixed the issue and when you call geek squad for the extended warranty you purchased, it will take you forever and will dropped your call intentionally...so this is not worth buying

Haven't used the warranty yet. It is very expensive, but you cannot afford not to have it just in case something goes wrong.

Never has the warranty transferred to the new fridge from the damaged one that was delivered the first time. It was told that it would be and I find out just recently that it wasn’t. Will not purchase appliances or warranty from here again

This only has to do with the replacement of the refrigerator. Not helpful at all.

Warranty isn't worth the paper it's written on. The refrigerator leaked and ruined my kitchen floor. The refrigerator was returned but somehow lost at the Best But Warehouse. I had to file a claim on my homeowners policy to cover the damages caused by the leak

When you buy a product please find out if they have geek squad coverage near your home if not you are at the mercy of a third party company that doesn't care about your problem because they get paid so minimal that's it's almost not worth they're time

6th failed attempt to fix ice maker. 3 times ordered wrong part. Repair guy left part without installing and was rude. It’s been month and half since initial request. Summer gone + have to be take off from work time to be present for all the visits.

In working to schedule a refrigerator repair under warrranty - the soonest appt was 7 days out with a refrigerant leak - buyer beware, this is not proactive warranty service.

Not very happy with geek squad. I call to get service for my refrigerator last year and they still haven’t contacted me.

Really bad service dont even know what they are checking just wasted my time and werent even able to help me at all. Lost $400 dollars of groceries do to this issue

I am having trouble getting help with the frig that is failing after only 6 months and i have a three year warranty , I thought