Customer Ratings & Reviews

Has been working straight up for 5 years with no Issues. At least until now. May be servicing Needed Good Quality product

It’s been a great experience with this plan luckily I had the opportunity to get the Total Tech plan to supplement my expired plan.

At the time of purchase, freezer meet my needs. Freezer is doing well and has been able to provide temporary solutions.

I usually buy extra protection when I buy a big purchase just to have peace of mind. No complains is just a good deal to pass

Good…………..good ……..good ………………………………………………………………..

Never had to use the service for the products we purchased it with but when we’ve needed them they have always been great!!

Overall great purchase! Love the ice in the door and gives me more shelf room, only issue is now bottom ice maker isint working but pending geek squad follow up

Excellent service, highly recommend for any problems or issues that may come up.

I purchased an LG refrigerator with a 3 year Geek Squad service plan. Earlier this year, my ice maker stopped working and i called for service. The diognostic apointment was conducted in August of 2024 and the ice maker was repaired approximately a month later. I was concerned because my service plan was close to conclusion in September but as the issue was identified prior to the termination of the contract, the repair was completed. My service contract with Best Buy then ended. Approximately 5-6 six months later the new part that was installed completely failed. I contacted best buy and they said they would provide service but i was responsible for all expenses related to the service call and repair. The customer service representative agreed that LG should have a one year warranty on repair parts but told me i had to call LG. I contacted LG and they have no record of the part being replaced on my refrigerator and could not offer any assistance. I am now forced to pay several hundred dollars to have a part replaced that was just replaced 6 months ago. In the future i will stick with product service plans directly issued by the manufacturer and i would recommend others do the same.

A service you hope never to use, but it gives you peace of mind

This is going to be a tough review. I bought the Samsung Smart Refrigerator and Samsung Dishwasher back in November 2022. Both products are a 10/10. I've never had an issue with either product. For delivery, they didn't come when they said they were going to come. They didn't install correctly and needed several trips to complete the install (as a family of 6, this was extremely stressful) When purchasing, I opted for credit (I had the money, but there's nothing like taking out a credit card with 0% interest for 24M and still paying it off while increasing your credit). Fast forward to June 2024 and the products are paid off in full. Unbeknownst to me, I received another charge on my Best Buy Credit Card. I called the card company to find out that when I purchased my products they attached a Geed Squad annual subscription. When talking to Best Buy and the Citi Card company I informed them that no logical human would do that since the products come with a 5 year warrenty and if I would do that I wouldn't put it on a credit card, because that's just asinine. Best Buy reluctantly cancelled my subcription and I was told by Citi Bank that they would take the charge off of my card. I guess since I out smarted them and paid in full before inccuring intrest, was too much for them. So they continued to charge me. I disputed, called Citi bank, and watched my credit score drop. I will NEVER purchase another item from BEST BUY or ever take out a credit card with CITI Bank. BUYERS beware. This company will add extra products at the back end of their sale and then destroy you and break you until you pay.

It's good coverage for what it does cover, but I would strongly suggest to read the entire warranty before filing a claim. Somethings aren't covered, I'm not sure if Best Buy offers one for major kitchen appliance that does.

They are good with the installation process it was happy

my old refrigerator died had to buy new fast so bight the whirlpool for 659 it was bigger then one I had before an love it so munch room that I did not need the deliver driver where great took my one out an new one fit perfecter

It’s a great refrigerator perfect size not too big not too small. I love it.

Ordered a new fridge from Best Buy for delivery and installation. I had originally called to change my delivery time but they assured me they would be arriving to my home around 7am. The night before I get a call stating that I now have a time window from 9-11. They show up shortly after 12. One of the two men comes Into my home to see the best route to get the fridge in and to look for my water shut off line. He looks no more than a few minutes claiming he can’t find. He is unwilling to let me work with my husband on the phone to get this figured out. He was very rude and unprofessional telling me that he can’t Install my fridge unless I know where the water line is and I’ll have to call a plumber. That wasn’t written in anything I read and if you can’t locate the proper things to install something than maybe you shouldn’t be Installing fridges. Again I’m trying to get back in touch with my husband or call a neighbor over to help locate it and the next thing I know they’re leaving the fridge in my garage and driving off because again he doesn’t have time for this. In the 10 or so minutes he was actually at my house he kept repeating himself that he doesn’t have time and his schedule is too busy today?!?! I’m sorry but I just dropped $2600 to a new fridge, delivery, and install. I am a PAYING customer who should get what they are paying for and not be treated so rudely. You take the time to do what needs to be done PEROID!!!!! Upon talking to customer service, which they did apologize, but the only solution was to reschedule the installation which means wasting another day of my life, time and loss money and going even longer without a working. I am beyond disappointed With the service I have received today. Now they are telling me they won’t even be returning for FOUR days to install my fridge. I’m adding pictures of how they left my new fridge and to show how they didn’t even push my old fridge back up to the wall. I can’t believe they couldn’t even offer a refund for the $30 for hauling my old fridge away

Glad I purchased, had a problem with the product and Geek Squad made it right very quickly. No questions asked

This is probably my worst experience with Best Buy by far. To be fair, it is the corporate decision makers who are at fault here. We purchased a Samsung fridge a few years back, terrible decision really. The icemaker keeps freezing up. They service techs don't even deny what is happening here. they come out and replace the icemaker with the exact same part that has been faulty for 10 yrs. OK we are covered we have an extended warranty and if they cant fix it they will credit us our purchase price. NOPE! Icemakers are considered an optional accessory so they aren't covered under the lemon protection of our extended warranty. So basically all they will do is keep coming out and replacing a part they know will not fix the problem. So currently we are waiting for them to come out yet again to replace parts, but wait, there's more, the parts are not available! When do they expect them? No one knows. We started the repair process in May it is now October 25th and we have no expected date of arrival for the parts. No one with the company will help and we have a very expensive fridge without an icemaker. We also have a useless extended warranty we purchased. I loved Best Buy for the longest time and purchased a lot of my appliances and cell phones there. That's going to change now as they just don't take care of you any more.

We’ve had this refrigerator now two years. It’s been all right, except for one big complaint. The ICE DISPENSER. The ice bin is too small and constantly jams when trying to dispense ice. When this happens it’s a very difficult struggle to remove the ice bin. I would recommend staying away from this refrigerator for that main reason.

Great protection,used before had no issues getting item replaced