Customer Ratings & Reviews

It’s good to have extra warranty specially in big electronics.

You can’t go wrong after a couple years everybody always wonders about the device that they got a few years ago and one new it’s going to die but when you have geek squad no need to worry they will just give you a brand new one

I have been a long time Best Buy customer, all my electronics are from there and now a major appliance. The Best Buy protection plan has provided ease of mind that a failed unit is quickly repaired or replaced. They help every step along the way without unexpected loopholes. One word "Dependable"!!

If you want peace of mind this product is the one. I don't have to worry about broken or failures parts.

This is the first time getting Greek Squad, but after reading all the bad reviews from all the refrigerators I wanted more insurance, I hope I don't need the protection but if I do I hope they will honor their contract in the proper fashion

The Geek Squad protection plan seemed like a more affordable option than the TotalTech yearly plan. I haven't had anything break or need to be replaced but believe this will be a better value.

Haven't had to use the geek squad for my new fridge but happy to know I have a five yr protection plan.

Make sure you are considering the size of the product when buying. If the size of your item doesn’t fit to a certain category, you will have to bring the item to the shop to get checked out. Example, deep freezer. Yes, bring that thing to the shop.

This Fridge is great for our 8 member family . Everything has a place without looking so cluttered . It’s spacious and easy to clean .

Haven’t needed to use this yet! But we are certain that it will be tip top like everything else!

Always good to get warranty. Protects against defects which usually appear in the first 2 years

I have a 5 year protection plan on my refrigerator. It started making noise about a month ago - I called Geek Squad and they told me they were not setting up any repairs even outside of Best Buy. Then a week ago I awoke to a warm refrigerator - I called again got the same answer except this time I was told to call Samsung and ask them - I did and they sent me to a repair company that quickly fixed my refrigerator for about $500 out of my pocket!!!! I was told to send it to [email protected] and shortly there after was sent a rude email saying they would review my request in 2 weeks (felt like whenever they would get around to it). This is not the way to take care of a client - I cannot believe you are treating us this way. I will tell everyone I know in social media, Google maps, Yelp and other rating companies not to buy from you any product or warranty and I am going to write the better business bureau, CFPB and any other advocacy group to get the word out how bad of an experience this was. I completely understand keeping your employees and us safe but when it is an emergency and food is hard to come by it is mandatory to have a working refrigerator. You should have at least forwarded it to someone else and covered the costs then. I expect to hear back from someone by Friday May 1, 2020 to address my concerns or I will make good on my actions.

It is an extended warranty. It is great if you need it but a waste of money if nothing goes wrong. The gamble is your to decide

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

The people have been very helpful when calling for assistance. The hold time can be a little long if you get transferred and some of the questions are repetitive, but overall it is a good value.

Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .

I am currently going through a warranty claim for an LG refrigerator that had the compressor go out after about 15 months. The initial call to Geek Squad was a good one and the tech was very helpful and made it sound like my refrigerator would be back in action in 3 days. We pretty much diagnosed it over the phone and he said that the compressor is a common part and would be able to get replaced the same day. Then the night before the service I get a call from a third party that is responsible for the diagnosis saying that they cannot make the appointment. This was after rescheduling work and personal appointments that day and delaying a cross country drive that I have to make (still). From that point until 10am the next morning I have been on hold for 6 hours with 3 different entities trying to get everything sorted. The special forces ended up being the most helpful but told me all of the things I didn't want to hear (although she was great and I appreciated finally getting the correct information). The technician will pretty much never do repairs same day. Once they diagnose the purchase of parts has to be approved which likely takes 2-4 days according to the special forces rep. Then I am told by the third party technician that compressors need to be installed by someone certified to perform that work and all of their people are booked up for atleast a week. So at this point we are looking at a 2 week fix for a refrigerator but something tells me it may take even longer than that. I am living out of coolers with 2 kids and 2 old in-laws and my wife. I would rather have saved my warranty money and called a service tech on my own and have it fixed in a few days. It seems like most customer service these days, nobody is in a position with responsibility and can only pass you onto the next department. I am calling everyone I can at this point throughout Best Buy and Geek Squad to file complaint and see what can be done to remedy. Either way, this has been a joke and being without a working refrigerator for more than a few days is unacceptable when I have paid extra for the warranty.

I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.

Definitely worth every penny. Got open box fridge with issue and they replaced it without any questions.

We purchased a protection plan. We do that every time we purchase an appliance because this is going to a rental house. If the tenant has a problem, they can call the Geek Squad and get it taken care of.