Customer Ratings & Reviews

I could not function without Geek Squad support. I have had their service for years and call on their help fairly often. Their ability to remote in and fix whatever is happening is priceless. Rarely have to take computer to store for service.

Soon after my freezer was delivered and turned on one of the shelves shattered. I called the Geek Squad and they they arranged for a replacement to be sent out a couple days later. Everyone was so nice and I am happy with my purchase.

This is a great purchase, it saves you money when you buy extended warranty plans, get your freebies as far as things being removed from the house that they would normally charge you for and all the tech support you would ever need. It is a must buy!

it s great service in BB . i am happy with a GEEK SQUAD service. i d recommend it to everyone. happy

I always buy the warranty, because it doesn't cost us a dime if the unit fails. Our Best Buy store, always is willing to send someone out asap to get something fixed or replaced the first time around. We've been with Best Buy since they opened their first store in WI. That's over 30 years so far.

Great people. Excellent services. On time. Will recommend to get protection plan

Best Buy in my opinion has excellent services. The employees are well trained.

Replaced fridge when warehouse sent wrong fridge by mistake and offered me a gift card for the inconvenience.

Geek squad did Great job quickly getting everything taken care of…very personable and explained the process so that there was no questions.

The 5 year extended warranty is a better offer. Originally we had the 3 year but since it got close we feel the 5 year will give us more time in case anything happens

A must buy for big ticket purchases. Highly recommend because Best Buy honors when warranted

I would always recommend geek squad protection they replaced my refrigerator with no problems brought it to me set it up in my kitchen very much worth the money

Great to have this peace of mind for the expensive appliance. Hope to never have to redeem. Great option, though!

I purchased a 5-year protection plan for a fridge which was delivered to a rental property. It is a safe thing to do since it is a rental. If anything goes wrong, the tenant can call and get it fixed.

This was a bit more than I wanted to spend, but I purchased the 5 year plan. I like the ruined food coverage, and with supply chain issues, felt it was a good value. Hope I never need it.

Great value for a 3year plan. Hopefully i won't have any issues with my refrigerator, but if so im happy to know i can depend on geek squad to solve the issue.

Required item fo any appliance. Bought if for a chest freezer and im glad i did.

Extremely satisfy with our Brand New Samsung Refrigerator:) I highly recommend purchasing the protection plan! I chose the 5-year plan! Keep up the great work Best Buy! #1 in my book:)

Customer support is very good and they solved my problem

Customer support is very good and they solved my problem