Customer Ratings & Reviews

Haven’t had to use the warranty as of yet the fridge is to new.

Love this fridge/freezer combo! We use it for our cake business and it has been a game changer

They called me after my purchase a month later to make sure everything is working and even give me the information for them to come visit and check that everything is working in order! Good costumer service!!

Appliances do not last like they once did. I routinely buy these warranties now and have used them multiple times.

This was mistakenly put in by the employee who checked me out for the purchase but they helped me change it from 3yr to 5yr protection (which is way better)

Geek squad accomodated my return and exchange quickly and efficiently

Have not had to use the service.. hopefully never have too. Product is good

Be careful, the BB Protection Plans run concurrently with the manufacturer's. So when I purchased a 3 year plan, I assumed it would extend the manufacturer's plan of year by 3 more, so four year total. That is what I was also told by two different sales people. But no, it runs concurrently, so I actually payed for 3 additional years but am only getting 2, since by the terms of the agreement BB will submit warranty claims first to the manufacturer.

Bought the warranty but hope I don't need to use it. Love the freezer!

Best Buy selects their people well when it comes to servicing your appliances. The Geek guys are always great and efficient and gets the job done with a smile! Thanks Geek Squad!

YES, sometimes I like to save money, but sometimes I want to have a peace of mind and get the best warranty/Geek-Squad protection for my investment. And this is why I choose "5-year Standard Geek Squad Protection ." THANKS GUYs

Very helpful and organized. We were able to get appointments right away to fix our appliance.

I love this freezer it really does the job and is very handful also

Hope we do not need this extra warranty service but good to have in case

Have not had to use the warranty yet so I cannot comment on how well it would respond to a claim. I will say that the price for the 5 year warranty was $200. A 5 year warranty from Sears for the same refrigerator was $580.

Always purchase a protection plan with a big appliance purchase. Appliances are not made to last how they used to back in the day.

Can't say much as I haven't had to use Geek Squad to help with anything so 5 stars for now.

Easy to purchase warranty even within 60 days of buying product.

Any time I buy large appliance or electronic I make sure to get warranty it just makes since cause brand new can malfunction at anytime.

This seems like a good warranty. We bought it because so many refrigerators with built in icemakers/dispensers have problems down the road and Best Buy warranties only cost about half compared to bloated competitors.