Customer Ratings & Reviews

Bought a refrigerator from best buy outlet. It was an open box but was said to be still functioning. After having it for 14 days we noticed everything in the freezer had defrosted. Temperature reading inside the fridge said the freezer was at 0 degrees Fahrenheit but in reality it was at 60 degrees when i put a temperature probe inside. Geek sqaud came out 4 days later to repair. They claimed the gasket on the freezer was not sealing correctly cause it to let heat in. They then “repaired” it and later that night it was still not freezing. Had to call them again and now have to wait another 2 days to have someone come out again.

Got the protecrion for our refrigerator a 5 year plan is great for this type of item.

Added protection for my brand new fridge hope not to use it but happy to have it

great a

Geek Squad is excellent , they came and fixed my refrigerator with no issue

The Geek Squad protection is essential to piece of mind. Great service provided when needed, including when a product needs to be replaced.

We’ve put this extra warranty just in case. But we ended up not needing it

purchased this protection and hopefully will never have to use it! Seemed worthwhile to protect a refrigerator with lots of moving parts

I normally purchase warranties for all of my products. They help a great deal when the product breaks.

Best Buy protection plan is highly recommended. Would not make the purchase without it.

Geek squad so happy I got this protection for my items

I liked the way the installers took the packaging instead of leaving it for me to dispose of.

I have this anxiety lifted when I got the warranty. If anything happens, it's taken care of.

My husband uses this service relatively frequently. Very professional and very helpful.

It is all ways good to have insurance on stuff for best buy they always stand by what they sale

I am happy that I purchased the warranty. It is a peace of mind and not to worry for at least 5 years.

Goooooooooooooood serviceeeeeeeeeeeeeedeeeeeeeeeeeeee

Service is always great from the Geek Squad. No issues yet.

Works as expected. Came packaged well have had no issues.

A great warranty at a great price! Hoping that we don't need it, but if we do it will pay for itself.