Customer Ratings & Reviews

having little problem trying to solve my problems by phone but everything fix with the Geek squad people in the store

Easy to use when you need it and it actually covers issues!

I hope I never need this service but I got it just in case my refrigerator acts up.

Good service. They are very efficient and responsive.

So far so good no issues yet. But i hope when and if i do everything goes smoothly.

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnn!!!!!!!!!!!!

This has served us well. The kids love the Family Hub functionality. They have gathered around this to design Mother's and Father's Day cards for us. It is a refrigerator for us as parents and it is a fun center for the kids.

Spent a nice penny on this better protect it. CYA, be screwed it something major happened to it.

Best, and most beautiful refrigerator ever made. I love, love, love it. One of my favorite purchases I’ve made.

fast and efficient. Came in and did a nice job installing and clearing all debris after.

Again Best Buy's Geek Squad warranties are the best on the market. I have had other companies with products I am replacing now that had long wait times, made you do multiple calls, and wait some more. I hope this does not happen with Geek Squad, but who knows... I have had Geek Squad on other products and never had a problem with the service or replacement when it was required.

Absolutely love this refrigerator. Lots of space in the refrigerator and freezer.

The geek squad service is great but the only thing i didnt lik is the the gentleman who came out was not honest because we were suppose to get a refund and he put our refund towards a 5 year warranty on our refrigerator which we did not need necause we already purchased the geek squad protection.

I purchased the Geek Squad 5 year warranty for my Samsung side by side refrigerator because I have purchased both a computer and a Samsung TV from Best Buy in the past and purchased the extended warranty on both items. It was a wise choice because my TV had a problem and the Geek Squad got it fixed in no time at all.

I tried to use the phone contact but this was the most frustrating hour I have ever spent on the phone. In the end he sent me to a web site that was supposed to guide me thru the easy fix/. Needless to say it was in tech speak and I had no idea what they were talking about. I finally had to make appointment with a tech to come out to fix the problem. That I understood.

I live the 3 doors and its very spacious. Water and ice dispenser was a plus.

It’s well worth it and always get this coverage on any appliance or electronic items we purchase at Best Buy.

Samsung makes a great product but anything can happen like line surge, early part failure etc... So we always buy the protection plan,

Very good item for the money. Works well. Does what it needs to.

Great product! The service delivery was great on time, setup within 20 minutes and provided instructions about the refrigerator. Scheduling was easy!