Customer Ratings & Reviews

The Geek Squad is okay. Communication with ordering parts could be better.

Geek squad always protects us and is very good service.

Excellent no damage they we quick and quiet and easy

I have nothing else say I hope I win everything is work just fin

easy to contact, quick answers and solutions, and great customer service .

Price was way better than i thought it would be. Will definitely get again

Haven't had a reason to use it yet. Service was fast with my wife's computer so I'm sure it will be the same with my refrigerator

Haven't had to use it, but i am happy to have it. You never know when things will stop working, and good piece of mind to know there's protection for it.

Seems to be a great value. I hope I never need it.

Very helpful and knowledgeable in the process. I was able to get help on my ref issue.

Easy to contact and and very helpful. I was able to get help that I need on my washer.

Geek Squad Protection is essential on any expensive products.

I would have bought the 5 years, but everything is expensive, but I definitely recommend it.

This extended warranty is great peace of mind for potential problems

I have needed them once and they were awesome! So glad I purchased this!

I’ve always had a preference for the Whirlpool brand.

It's a good warranty for the money! Less than $30 per year is great!

Refrigerator has been working in excellent condition. Currently no need for Geek squad.

Coming up on the fridge's 2-year service with no complaints. This is what triggered my desire to write this review. LG assumed my warranty was already expired (1 year after purchase) To add an extended service plan now through LG… 2 years = $552.84 & 3 years = $783.19. I was smart this time and purchased the Geek Squad's (standard) 5-coverage for $599.99 at the time of purchase. Good until June 2028. Smartest move ever!

...even though BB sent out a guy to measure the tricky, tight space this freezer would have had to navigate to get to my basement, the ONLY place in the house where I had space enough to house it, and he assured me it was doable, my own measurements and analysis seemed to indicate otherwise. As soon as the delivery truck pulled up, I talked with one delivery guy, he talked with the driver, they came to the basement landing door with a measuring tape. In the end it was determined by the driver that there was no way this fridge was making it down the basement stairs. He stated he was not going to risk accepting liability for damage, cosmetic or otherwise, to the merchandise and apologized, I waved that off, told him I had lost sleep over this, pretty much KNEW it wasn't going to work (I didn't want them to take it off the truck because I just knew...), and would figure something else out. They drove away with Freezer #1. I promptly got to work researching this website and finally found Freezer #2 (Frigidare 13cf upright freezer model #6369435... 3.7cf smaller and about $100 more, and not an Insignia, unfortunately. But what are you going to do when you really need a freezer?). I headed back to the same BB store the next day, paid the difference, and now I wait till December 23. Freezer #2 allows 7/8" leeway, so cross your fingers. My advice: If you doubt it's going to fit and your ARMG (Advance Recon Measurement Guy) insists it will, have them SHOW you how it will work, taking your own measurements along the way. Rmember that the delivery guys work for a different company and, like you, will not do it if damage is more than a bit likely.