Customer Ratings & Reviews

Finally went and tried to use my 3 yr Best Buy geek squad and was told in the chat today that it was covered for parts and service. When I purchased it in April of 2022 I was told that the 3yrs followed the manufacturer warranty of 1 yr. So I thought that it was good. He gave me a number to call to schedule it and I did and they said it was not covered at all. He also would not honor what I was told. I have spent well over 10k in appliances for 2 houses over the past 5 yrs absolutely disappointing that they will not honor it

I am very disappointed in the Geek Squad response to our washing machine not working correctly. We called and a serviceman came out in 4 days and looked at it. He said they would get back to us. After a week, we called the service company. They said parts had been ordered. After more than a week, I contacted our Best Buy store. We received a phone call saying they would get back to us to tell us what is happening "tomorrow". It's been over another 4 days, so I contacted them again. They say they will be back to me tomorrow. . .

My fridge has been out since 8/19/24. The 3rd visit for another replacement part is on 9/4. ALMOST ONE MONTH! Prior to this 3rd visit, we had our fridge serviced for the same issue. So technically, it's visit #4. BB is quick to offer warranty, but the repair process takes too long. An escalation notice has been submitted in my case and was I told I'd hear from someone within 24/48 hrs. It hasn't happened. I guess it's not that urgent. Whatever happened to reliable customer service?

I actually love this refrigerator, I ordered the same refrigerator to replace my old one, the one star rating is for installation, The delivery team said they can't connect the frig to the old copper pipe so they took the refrigerator back. But 5 years ago when I bought my old refrigerator the delivery team had no problem to connect.

I wasn't expect such a poor customer service from Best Buy. The delivery crew told me that they will uninstall the old refrigerator but they will not installing it back after relocation. I disagree and was talking to Best Buy agent (Karim) on the phone but they left with the new item without telling me. I spoke to another two Best buy agents (Tressa and her sup. Kathrine) but they just offer me to rescheduling it for different day. I was wasting the whole afternoon for preparing this delivery but got nothing. VERY BAD EXPERENCE!!!!!!!

Do NOT buy!!! Not only does the freezer over freeze and subsequently not make ice, the customer service for Bosh is HORRIBLE. You have to wait 40 minutes every time you call. The first available scheduling for an appointment to fix the issue is a month out. The repair person left without fixing the problem and told us to let the refrigerator defrost for two days. What are we supposed to do in the mean time????? We asked for a replacement and were denied. Now they want to send the same repair person back in a month. When you pay $4000 for a refrigerator and it doesn't do what it is supposed to do and the company won't fix it in a reasonable or timely manner then you will be sorry you bought this product.

Unfortunately I am not having a good experience with Geek Squad at the moment. It all started when 3 months ago my fridge stopped keeping my ice cool. Since then they’ve been to my home over 3 times trying to fix it, with no luck. With only a few more days of my extended warranty, they seem to be giving me the run around to avoid replacing what is clearly a lemon. My technician seems to really be trying but someone at a higher level keeps denying a replacement. What is the point of paying an extra $300. I got a lemon, and no one wants to replace it. Now I seem to be stuck with an overpriced refrigerator that doesn’t work properly.

Geek Squad repair person admitted that he had failed to plug temperature regulator back in in the freezer compartment at first appointment. Then first available appointment to diagnose that problem was 9 days in the future. I asked to speak with a supervisor but none available. “He’ll call you back within 36 hours.” Never did. Same tech shows up again and fixes the problem he caused, but three days later, the refrigerator section still has not cooled enough for a safe temperature. Called Geek Squad again, and no appointments for five days.

The worse service I have ever had. It started off well with setting up an in home service. Then the day of service came and no one showed up. I finally got through to support center and found out that the third party repair company, rejected the in home and somehow it never made it back to me or the online portal which still showed the appointment. Finally the third party comes and it was a complete waste of time. Highly I professional, no business card, wouldn’t leave a copy of the evaluation, in fact wouldn’t let me take a picture of it.

This is a joke--- I had an appointment between the hours of 7am and 1pm. No show, no call, no email. Couldn't find the technician, or his supervisor. Neither one returned calls. Same exact thing happened with the second appointment--- same window, again no show, no call, no email, I had to call technician no where to be found along with supervisor from Danbury, CT Office. I think this is an example of horrible customer service . When you get a hold of someone in the office most are wonderful some are just ignorant.

I am surprised that all other appliances in the package have 5 year plan, the fridge came with a 3 year plan. Is it a coincidence then that i need service at 39 months?! Disappointed customer.

Ordered a fridge and dishwasher to be delivered together, waited 2 months before next available delivery. Then the day before the delivery was told I need to schedule my fridge delivery because the item is “still out of stock” but the website does not/did not say it was out of stock, if it did I wouldn’t have ordered. Go to reschedule-and am told I have to wait another month and a half for the delivery.

Dont buy samsung family hub french door defective and cant be fixed the loss of food is immense bbb to appliance center for repairs sending 8 unqualified people to my house they dont even have tools waiting now almost a year for replacement no5hing has been done nothing will be done and best buy doesnt care and the appliance company just keep pushing your service time out until u run out of warranty shrewd business no oversite buyer be ware

Despite the high price on this fridge and the fact that it’s a KitchenAid and supposed to be the best, it’s an awful fridge. This fridge has caused us nothing but trouble. The deli drawer control panel shorts out and causes issues all the time, and even after we have it replaced it’s does the same thing, just a poor design. The fridge lights are constantly going out as well. Big regrets on this purchase.

If I could give it zero stars, I could. I got this fridge, and the shelves have been very poorly made. I tried to see if it could be replaced because I got the 5-year standard plan, and apparently, it's not covered because its physical damage. Shelves are not broken, so I dont recommend getting this, it doesnt work.

This freezer was delivered to us on 6/5, it's been less than 16 months and it's stopped working! Insignia is saying it's past the 1 yr warranty and bestbuy tells me it'll cost $124.99 for someone to just diagnosis the issue and more for part and labor. How does any of this make sense?! Not to mention everything in it were spoiled! Terrible! Would never buy again!

The agent refused to move the freezer that was ordered to the basement. A path had been cleared that was wide enough as per bestbuy instructions that stated the item could be transported up to 3 flights of stairs.

This refrigerator is a piece of junk and definitely not worth the money. The noise is unbearable and constant. If you want to watch tv or sleep, beware, you won’t be able to if you purchase this refrigerator. Constant condensation inside of the refrigerator and the ice maker is a piece of junk. Have this refrigerator only one week and nothing but problems. I already have buyers remorse and will be stuck with it, trust me you will be sorry if you purchase it.

ITS BEEN 3 DAYS DEALING WITH Best Buy FOR MY REFRIGERATOR PLAN I PURCHASED 12-28-2017 5 YEARS. ONE OF THEM TOLD MER CANT FIND EXTENDED WARRANTY ONE OG THEM TOLD ME ITS EXPIRED ,ON OF THEM SAYS IT LOOKES LIKE DIDN'T GENERATED I HAVE LOTS OF FOOD IN ,NO ONE HELPING ME I HAVE ALL ORDER NUMBER FOR REFRIGERATOR AND EXTENDED WARRANTY I AM TOTALY NO HAPPY

Horrible service in 2020 when my refrigerator died. They use a third party (A&E- the struggling Sears) for repairs. I had to wait long time for the repair. So be careful when you are buying the protection agreement. I heard that Abt send their own repair tech to your house, so you might like to buy appliances from Abt. All of my appliance are from Best Buy but I am not sure if I'll be buying any more appliances from Best Buy