Customer Ratings & Reviews

When I bought this fridge I knew it was the best, but for some reason I got the warranty and right away it crossed my mind it wasn't the smartest decision . How wrong was I . Later when it broke down I couldn't stop thinking what a scam the warranty had been .But my wife convinced me to call and to my surprise all of a sudden it became the greatest deal ever . They went through as agreed in the contract . What an opposite as with other warranties .I would definitely recommend it !

The BEST service I have ever bought. The quickly work to try and solve my problem with my LG, sadly the company sent didn’t really work with LG well and couldn’t fix it. They quickly reimburse me, no questions ask, no hassle, no paper filling, just quickly gave me store credit of what I paid once it was deem it couldn’t be fix. They were always friendly and work quickly to set up the dates for fixing and try everything they could. HIGHLY recommend them for any of your equipment.

The agents helped me with a new refrigerator. Wish we could have taken it home that day instead of delivery

This was a gift I bought for my parents and they absolutely love their fridge!

Love it can’t wait to see it all in my new home. :)

I absolutely love this Refrigerator, very classy looking and very clean and efficient.. I love the glass door where You just tap twice and You can see on before opening..

Easy to purchase and sent directly to our email. Recommend

So far all of my interactions with the squad have been very helpful and they are very professional

Service was very good. They knew what they were doing. They put it in well I wouldn’t hesitate to use this company again.

These guys came out to repair my refrigerator several times. They couldn't fix it because the parts from Samsung were bad. They gave me a voucher to replace the refrigerator. When I chose the second refrigerator they delivered it, set it up, and hauled the old one away. (old refrigerator was less than 1 year old). Kudos to these guys for their patience and determination to keep a customer happy.

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

I'm really enjoying my new refrigerator, however I had to make some cabinet adjustments because it sits between two cabinets. The one thing that I didn't take under consideration is that the ice and water dispenser is plastic and I think over time, it will start discoloring.

Great refrigerator. Enough space for our family. With its smart features I know when its opened too long and that it has been closed. My family loves the choice we made.

I've only had to use a protection plan one time and it worked fine. I used to never buy these but with everything being computerized now and just not built to last like the good old days, I buy a protection plan except on items that is is too expensive

With the high cost of repairs I thought this a practical move. Factory warranties typically only last one year and dealing with the factory can be more problematic. I bought the 5 year plan for my whirlpool refrigerator. Its covered from top to bottom for 5 years. If anything goes wrong Best Buy's Geek Squad owns the problem. They'll even replace the frig if after three attempts to repair it do not fix the issue. I have not used the service so far so I do not know how well they do their thing however. I gave the plan a 5 star for the top to bottom responsibility for 5 years straight that Geek Squad provides.

I've purchased the protection plans in the past and they have always proven to be well worth the cost. Once my TV failed 5 days before the protection plan expiration date -- and I received a brand-new larger TV as a replacement. Wouldn't go without it.

GREK squad service has always been exceptional from BestBuy. Have extended warranties with all my major appliances: Samsung washer, and dryer, current GE gas range (soon to be replaced was Frigidaire Gallery gas range. All under Geek Squad warranties. Ten stars for past performances.

I was told it’s an in house warranty, haven’t used it and hope I never have to. lol.

Good quality, recommend refrigerator for the cost.