Customer Ratings & Reviews

I am so happy I purchased the Geek Squad Protection plan for my fridge as my refrigerator broke down right right when COVID-19 started. Since the technician was not able to enter my home and given my refrigerator had broken down before BestBuy exchanged it for a bigger model. The model I got was actually bigger which was actually pretty nice of them. The representative I spoke with was actually really helpful and nice.

Great I am so glad got this service exlent choice I recommend to everyone

Great service having my fridge installed. Fast and knowledgeable. They even had to remove the handles to get it through a doorway.

Amazing fridge , very spacious and enough to keep grocery for a while . The shelves are long and strong to hold many items . Easy to remove and clean also . Also easy to wipe the front without staining it . Overall the fridge works well and I’m glad i purchased this .

They did a great job with installation and where friendly

The Geek squad is usually very good which is why I purchased a $500 warranty with my Samsung Bespoke Refrigerator.

Great refrigerator. Enough space for our family. With its smart features I know when its opened too long and that it has been closed. My family loves the choice we made.

Great, very helpful and informative. Just wish I would’ve gotten the 5 yr warranty. 2nd time I’ve had this issue with my Samsung smarthub refrigerator and they took care of it right away.

Haven’t had any issues yet with the product I purchased the warranty for. But have just used a warranty for a laptop I bought a couple years ago. Son dropped my laptop and damaged it. Brought it in with one month left on geek squad warranty. No questions asked. They took it in and said 4 to 6 weeks, I dropped it off Saturday afternoon and got it back Thursday shipped to my House

Always get Geek Squad extended warranty on high dollar purchases. Easy to add during purchase and easy to use - one phone call for all covered items, no looking for various manufacturers warranty phone numbers, etc.!

This is a very nice icebox. I really like the modern aleek look on the outside with bo dorr handles. The inside is good and so is the freezer. Only reason i didnt give it five stars is because i would have gone for more fridge space.

We got an excellent deal. It was open box. It was in great condition. We love it.

I think the geek squad protection, over all is a pretty good thing to have. Especially if the product can't be fixed they will replace. On large appliances though.. All I can say is maybe aske before you buy "who" they contract with in your local area for repairs. Our local area, the rouge Valley in Oregon, not a whole lot of options, and the people they did send out, HORRIBLE!! I had to call for my washer. He couldn't figure out the problem, and then, ordered the wrong parts, twice!! Best buy , finally replaced it with a new one. Kind of a buyer beware kind of thing. My interaction was a while ago.. So no idea as to how good they are now. They contract out large appliance repair.

Thank you for install my refrigerator, the guy was so nice and helpful. You guys made everything so easy for us. S

Awesome installation process! Virtuous, on time, professional, and walked us through the setup once installed!

Geek Squad Warranty is worth its weight in Gold. Our warranty had 3 days left. Sinc the Compressor went out & they were unable to repair or replace the Compressor . They gave us a Brand New 2021 LG 29.5 cu. ft. Knock Knock Refrigerator at NO COST to us. It was Hassle Free It took less than a week. Great Service.

From past experience with our last refrigerator geek squad has always been there for us

Service was very good. They knew what they were doing. They put it in well I wouldn’t hesitate to use this company again.

When bringing broken or damaged merchandise back to the store the first question is " Did you get the service plan?" If you did not, you will receive an address and phone number to the manufacturer. If you have a service plan, the store will help you.

The agents helped me with a new refrigerator. Wish we could have taken it home that day instead of delivery