Customer Ratings & Reviews

The refrigerator was very spacious and the young lady that helped me chose the correct one was very knowledgeable

So glad we received protection from the geek squad. I am already utilizing to support proper water line installation.

Long ago And oh so far away I fell In love with you Before the second show And your guitar And you sound so sweet and clear But you're not really here It's just the radio

Haven’t had to use yet, but feel very comforted that I know it’s there

Very spacious fridge the freezer part of it not as big as I wanted it it to be but great working fridge gets cold fast and so far not one issue though the stream to the water is really good so it does splash a bit of water when ice is in the cup but not to big of a deal

I've had Geek Squad protection on other Tech that I've bought in the past and their customer service is 5 star. I knew it be a good idea to get it with my new fridge.

So convenient and glad I have it. It will be worth having this if anything goes wrong.

Love the product, and it's a perfect fit. Will buy LG again

I haven't used mine yet, but I read through the types of options that are fixable through geek squad. Seems to cover a good amount that isn't user error.

not happy with the need for a new warranty. I purchased a 5 yr warranty for my original purchase that I could not use for my replacement.

Haven't needed them yet! But sure am glad they're there.

Geek Squad protection is well worth the expense works. Have used it in the past with great success. Had to have the oven door replaced crew was clean, quick, and polite.

Replacement parts on back order with no est. in-stock date. I purchased an expensive refrigerator that the ice maker quit working on it. Called for service and they promptly sent someone out. Rep told me they were ordering a new ice maker and that it would come directly to me and to call in again once I received it. A day or two after the rep left the fridge stopped cooling so all of my food is spoiling. Yes, they have a food replacement claim form but that is for $200 MAX overall. I have teenage kids we go through that in a week! So I called back in for service on the cooling of my fridge and to my surprise I was told they WILL NOT send anyone else out until my part comes in and they install it. So I ask what is the estimated delivery time for my part and I am told that they don't have one because its on back order. So at this moment I have a 3k fridge in my kitchen with an expensive Geek Squad warranty that was supposed to protect my investment. But what is happening is that every time I call the best-buy warranty service and wait an hour and a half to speak to the first person(that is not an exaggeration) each rep tells me that the previous rep processed my claim wrong and that they are doing it right and I will have another company come out to fix this because this is a major break down. Only for me to wait and receive my scheduling email and see that I am again booked for the same warranty company A&E and they never show up because they wont come out until the ice maker has been shipped to me. I have remained hopeful that this will be resolved professionally but with how my claim is being bungled I don't know. FYI for those buying these plans they tell you that if the product breaks down and they can't fix it they will replace the product. THAT IS NOT THE TRUTH. Thats what I was told so I purchased the product only to learn now that I need help that "your warranty doesn't have that option" WHAT?!?! I purchased the only warranty available to me and purchased it based on that statement. Long story short, store workers don't know much about the warranty info. They are telling you what ever they need to to sell a warranty and get a pat on the head from the manager.

Cant really say much about this besides, Im glad that I have extra coverage to give me a piece of mind if something does go wrong.

Having this warranty is a must these days! Things just aren't made like they used to be. This is a great warranty and it is well worth the money. We buy one with every purchase!

The install of my Samsung refrigerator and haul away of my old one was fast and efficient

Strange. These warranties use to be SUPER expensive. Then they went far down in price, now back in the middle. But, if a shelf breaks on the fridge, and you cant use the shelf, they say it's "cosmetic" and wont replace. they say thats why the prices are "cheaper" for warranty. Huh? you can't use it. Be aware as in the they use they "covers everything from accidents to more" but its not totally true. That was disappointing. At sears, their warranties are in fact still more expensive, but when a shelf broke i called up and one was on the way free. I miss that. But, since my fridge is so expensive, you are better off with a warranty than without.

The agents brought in my item with care and helped me to place connections

Great feature at an even better price everyone was very helpful

This is great! I love that I could get 5 years service, one less thing to worry about