Customer Ratings & Reviews

Hopefully i never need but if i do i know they have me covered

I would highly recommend get the extra protection for your higher price items.I had to use it on a friidge and it worked out great.

My Added Layers Of Geek Squad Protection Gave My Purchase A Sounded & Tried/True Bill Of Rights; Which Convinced Me To Sealed The Deal !

Hopefully we don't get to use this insurance, but it does offer the peace of mind you have someone to call if things go bad.. Thanks

I am not computer savvy. For years I have relied on the Geek Squad to keep my computer working properly. I some times try to fix something on my computer but when I can't I know that the Geek Squad can.

So far so good ; they have been responsive though I have only engaged with them due to the installation, we will have to see how it is after a while.

We got this along with the Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator because... just in case! Hopefully we won't have to use it, though.

I am certainly enjoying the functions I have on this refrigerator. It is one of the highlights of my home. Anytime I had a question concerning how to operate it, the geek squad was always available to assist me. Thank you Best Buy! I’m glad I purchased it.

I have not us3d the protection plan as of yet but the geek squad has been very helpful with setting up my printer to the new MacBook I just purchased. They very very understanding and helpful with every question and we were successful in getting my laser printer to function.

associate very good in working with me. took extra time

Best Buy has the best protection plans and i highly recommended their Concierge Service! James Rowan was a life saver and a stress reliever when i was purchasing appliances for a new home and trying to arrange for delivery and installation from another state!

Best Buy has the best protection plans and i highly recommended their Concierge Service! James Rowan was a life saver and a stress reliever when i was purchasing appliances for a new home and trying to arrange for delivery and installation from another state!

Had a refrigerator with manufacturing defects. Fortunately, we had an extended service policy. Therefore would not purchase another refrigerator without an extended service policy Geek Squad.

The agents installed my fridge. They were careful entering house and delivering the item. They have great customer service and answering my questions.

Got my 5yrs warranty purchase. My first LG refrigerator stopped working just before the warranty ended. Called Best Buy repair service came to house. Refrigerator serviceman decided i need a new refrigerator and that's what I got.

It stands to reason with any new appliance you need a Geek Squad warranty with all the electronics and high tech that can go awry (it’s no longer your reliable appliances of yesteryear). Do yourself a huge favor and get one!

Awesome services from Best Buy. I will buy more appliances from this store.

They are the best at there services, help on time love it

We used this protection when our freezer stopped working and all the meat inside spoiled. The replacement freezer was delivered and we had to restock it, but we did file a claim for the spoiled food. I believe we had the check for the claim within a week.

Bought a kitchen aid refrigerator. It hums/buzzes so loud I had a technician come out; only to find this is normal for this particular model. I do not think this refrigerator will last up to its warranty and I am so glad I purchased this extended warranty.