Customer Ratings & Reviews

The specs were perfect. The refrigerator fit exactly where I wanted it to, it looks sharp, and there is pleanty of space on both sides

Haven’t had to use this yet, but with our track record associated with fridges it felt like a smart option. Hopefully we won’t have any issues when and if we need to use this. Best Buy usually is reliable when it comes to this service.

Made the ease of adding the warranty to our fridge after purchase a smooth and seamless process.

We always get the protection plan it really does save you in the long run if something goes wrong with your unit

Good refrigerator the food is cold all times best one

I consider this pay service better than lowe's on home depot

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

I haven't used them yet for my refrigerator but for other purchases I have & they're great knows what they're doing

Had ice maker problems, one call and appointment made, no questions and in less than 10 days repair completed, no more issues

Love Best Buy warranty. Would recommend over and over

Geek squad is alway amazing.very knowledgeable about all of the products they are selling and working with. I recommend it to everyone.

Took multiple times, numerous calls, various in-home tech service visits, but end result, frig broke down and they replaced it. Highly recommend getting the service plan!

Geek Squad is,where its at. Guys are professional and trustworthy.

I was looking at other places to buy appliances, and Best Buy seemed to have the best value for their warranties. I like that you don't have to pay for a service fee, it too is covered.

The 2 gentleman that delivered the refrigerator where so respectful and new what they where doing.

A great upgrate. All my food is so much colder and it saves more energy compared to my last GE. Easy to use and better with a iphone.

I typically don't worry about extended warranties as items are being built with longevity in mind. Of course, that's not so with electronics, (built in obsolescence).

The Samsung refrigerator is amazing. The black stainless color complements my kitchen. And the agents that delivered it to our home were polite, knowledgeable and completely professional. Will definitely recommend to family and friends.

I never buy warranties but a few years back I got a Samsung side by side refrigerator and it fried 2 months after the factory warranty expired. The Geek Squad warranty saved me $1,100. Now I get the warranty for anything over $500

first time returning an item using the Geek Squad extra coverage and it was a breeze. buy the extra protection for peace of mind.