Customer Ratings & Reviews

Geek plans rule. We always get them on expensive items. Well worth it

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

If I ever need it ,it is worth paying for it which was not a bad price for 3 years

Geek squad knows there stuff polite took little time diagnosing the problem

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

We purchased this additional coverage so believe it will cover whatever repairs we need , if any!

Looks like great coverage, but have not used it for a claim, so I do not have detailed feedback yet. Found it desirable for high ticket items, just in case.

Plenty of space inside the fridge. Freezer is large and easy to open. Water dispenser is slim and works great

I'm not a fan of paying for additional insurance but if the price is right and the appliance is on sale, it's a win. The only draw back it is a 3 year plan for refrigerators

Glad I bought the Geek Squad extended protection. The Refrigerator only has a one year warranty, so I wanted the added coverage and local repair service.

I love the geek squad protection. The will take as long as necessary to get everything just right and explain ahead of time what they are goung to do so no surprises

The guys came in, inspected the item, order the part, came back, and install it. The refrigerator's drawer is working with no problem. They are fast and professional

We purchased this because the appliances are very important to maintenance and keep running, Best Buy is a trust company.

I don’t like that we don’t get the amount of the protection back but still a good deal to get what you paid for item back

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

Great service, I recommend it 100%. beautiful and very functional

Excellent services always promt. Very couteous and very friendly.

Your delivery guys were polite, kept me informed whelile they were doing things, everything 5 stsr

My item was delivered and left in the middle of my kitchen. I did not realize that there was a check box somewhere that indicated i wanted the delivery person to put the fridge in place and remove the packaging. Service has been a nightmare. I understand that we are all short-staffed, but waiting 2 weeks to get an appointment then another 2 weeks for the part to be replaced it ridiculous.

I’m so confused. I bought an Insignia refrigerator in Oct 2020. The freezer fan is starting to get super noisy. I’m so disappointed. I have the Geek Squad plan but when I called they said I have to come into the store to set up an exchange. They transferred me over to Insignia. Insignia said I need a GSS number? I was on hold for over 30 min. I just want my fridge fixed. I love it otherwise. So frustrated.